Infrastructure Business Unit Manager
11 hours ago
**_Requirements:_**
- Degree in IT and/or Relevant equivalent Business Related qualification
- ITIL Certification (Expert Level)
- COBIT skills (advantageous)
- +5 Years IT Delivery and Management experience
- 10 years of Experience in IT Services Delivery
- Proven track record to manage complex, high-pressure job environments
- Extensive operational knowledge of managing, and administrating SLAs as agreed with all customers
- Experience in change management and change-related processes, incidents, and escalations, and timeous resolution.
- Experience engaging with and selling at Senior Management to C-level Executives
- Experience in analysing and exploring market trends; identifying new opportunities in Service Management
- Responsible for resource planning and organisation, performance management and coaching of Management Operations
- Collaborate with other business unit managers, integrating objectives and ideas for organizational growth
- Participate in monthly Exco meetings, business review meetings and monthly forecast discussions
- Manage the Management income statement and ensure profitability is attained in line with targets set
- Proven track record of growing customer and market share and managing stakeholder relations
- Successful people management experience
**_ Overall Responsibilities:_**
- Manage resources and drive performance and Service Delivery outputs
- Strategy Development and Management
- Maintain continued Service Improvement and ensure both the clients and companys objectives are met.
- Stakeholder / Account(and/or Vendor) Relationship Management
- Sales Management and driving New Business opportunities
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