Account Manager
2 weeks ago
**Minimum Requirements**:
- A 3 - 4 year degree/ diploma in Microbiology, Food science, chemistry, engineering, or degree supportive of this role.
- Previous experience (minimum 3 years) having worked in the Brewery or beverage industry (sales or sales account management preferred), plant management, processing, quality assurance, or other relevant role.
- Must have experience in field sales, customer marketing, and category management, in addition to knowledge of working with key or strategic accounts.
- Must have a valid drivers license and be willing to travel.
- Have an understanding of hygiene and cleaning practices, equipment and products.
- Must be able to recognize and develop new business opportunities in new and existing accounts.
- Must have excellent communication, verbal and written skills.
- Must have a clear understanding and confidence to analyse and interpret numerical data.
- Must be able to manage a team of people.
**Responsibilities**:
- Providing account management and ongoing service, support, and sales development to the assigned accounts.
- Liaising with technical support, customer service, quality, supply chain and engineering to ensure appropriate service support for the site.
- Consulting with the sales director and sector lead to ensure account management support as negotiated and agreed, is fully met.
- Monitoring site activities, including all operations that utilise products.
- Building strong relationships with key stakeholders on the customer side.
- Ensuring reports and other tracking mechanisms are in place and data is accurately recorded and presented to the customer management team.
- Ensuring full compliance with the contract specific scorecard ensuring all deviations are corrected and corrective action fully implemented.
- Preparing presentation material for delivery during site management meetings ensuring all aspects of account management is covered and data is reflected in a way that fully explains current status, areas for improvement and progress against agreed objectives.
- Attending regular calls with the global account management team ensuring compliance matters are fully addressed on site.
- Managing on site staff compliment ensuring all incumbents adhere to customer and company policies and procedures.
- Conducting performance reviews of staff based at the relevant sites and set goals and KPIs in line with customer and contract requirements.
- Managing the team through regular meetings and on-site discussions.
- Intentionally and effectively training members on the team to ensure growth and business continuity
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