Account Manager

3 weeks ago

Johannesburg, South Africa Pink Elephant Full time

Account Manager play an important role in retaining existing clients and key customers. As an Account Manager your main responsibility is to manage expectations and oversee that a client’s needs are met.

Account Manager Duties:

- Establish and maintain a professional relationship with clients.
- Coordinate with various teams so that the customer’s expectations are met.
- Continue their assessment of a client’s needs and business objectives.
- Help develop initiatives to increase customer satisfaction and retention.
- Assist all teams to meet financial targets and growth objectives.
- Help management with company-wide strategic planning.
- Upsell a company’s services and solutions.
- Manage a client’s projects from beginning to end.
- Take a client’s requirements and assist with plans to meet those requirements.

Account Manager Skills:

- Proven work experience as an Account Manager within the ICT space
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization
- Solid experience with CRM software and MS Office
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Experience delivering client-focused solutions to customer needs
- Excellent verbal and written communication skills.
- Work well under pressure and commit to deadlines.
- Have excellent people skills and intuitive to customer’s business needs.
- Be well-groomed and presentable.
- Calmly deal with customer complaints and issues.
- The ability to work independently and within a team.
- Good PC and software skills.
- Technical knowledge.

**Experience**:

- Account Manager: 5 years (preferred)

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