Operations Manager

2 weeks ago

Pretoria, Gauteng, South Africa Servest Careers Full time

Job Context:

SERVEST SECURITY AND TECHNOLOGY, A BUSINESS UNIT OF SERVEST HAS A TALENT POOL REQUIREMENT FOR OPERATIONS MANAGERS REPORTING TO THE BRANCH MANAGER. MUST HAVE 3 TO 5 YEARS MANAGEEMNT / OPERATIONS EXPERIENCE WITHIN THE SECURITY INDUSTRY.**
Minimum Requirements:
  • Grade 12 certificate with 3 to 5 years Management/ Operations experience in the Security Industry;
  • Clear criminal record / PSIRA grade A registered / Valid drivers license / Own reliable vehicle;
  • A qualification in Operations/Business Management;
  • Must reside in Pretoria;
  • MS Office proficient (Outlook / Word / Excel)
  • Fire arm Competency (Hand, Shotgun and Rifle) Business Purposes
  • Good interpersonal skills / A good communicator / Excellent leading and supervising skills
  • The ability to impact positively on productivity through effective team participation and to guide the team on addressing ongoing customer service improvement and sound administration procedures.
  • Management of human resources including recruitment, training, coaching, performance management, Staff Welfare and Health and Safety;
  • Planning and organising / Commitment and awareness for detail.
  • Own reliable transport and valid driver's licence is required.
  • Conduct site visits of allocated sites and report on activities, results and recommendations;

Duties & Responsibilities:

  • Manage controllable expenses / Strict adherences to operational procedures;
  • Compilation of site specific standing operational procedures (SOP's) as well as the training of Security Officers;
  • Manage the performance and productivity of workforce by daily communication and providing feedback on results;
  • Ensure compliance to the company policies and procedures and manage the disciplinary process;
  • Implement and maintain measures to ensure safe and heathy operating environments;
  • Conduct continuous risk assessments and advice the customer on riskmitigation strategies;
  • Conduct monthly customer satisfaction surveys and implement continuous improvement initiatives;
  • Attend to incidents, conduct investigations and draft investigation reports;
  • Manage customer and staff complaints promptly, accurately and effectively;
  • Ensure contract profitability through the efficient rostering of Security Officer including the management of leave and leave relievers;
  • Ensure that you comply with the policies and procedures set out in the Operations Manual when performing Administration.
  • Manage the Operations Controllers by doing regular checks on their output and ensure that all administration is done according to Operation standards.
  • Analyse Company Vehicle Tracker Reports and company cell phone accounts monthly control unnecessary expenses which may be incurred.
  • Manage and generate annual budgets for your area of responsibility / Operate within budget by controlling expenses, meet budgeted EBIT targets.
  • Ensure that the quality of stock is to company standards on delivery.
  • Utilise the Company Vehicle Tracker daily to avoid abuse of company vehicle.

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