Contract SPA Receptionist

7 months ago


Camps Bay, South Africa HotelJobs.co.za Full time

Village N Life is a leading Tourism and Hospitality company that is based in the beautiful Camps Bay.

Mint Wellness, our Spa chain, seeks a Spa Receptionist to join their dynamic and busy team for the season, from October to April.

You will be responsible for the effective and efficient administration of the Spa. Support the Wellness Manager and all therapists where needed. Doing all the bookings and scheduling with Wellness Managers' approval. Greeting and welcoming guests with refreshments. Offers support for the team and contribute to the overall effectiveness of operations.

**Qualifications and Experience**
- Matric
- Beauty Therapy certificate / Somatology or Administrative Diploma is advantageous
- Familiar with all the duties and procedures in the Spa
- Experience in working as a receptionist in a Spa environment
- MS Office, Excel, ESP and Opera knowledge essential

**Duties and Responsibilities**

**General Standards**:

- Communicate problem areas to the Wellness Manager
- Take responsibility for welcome drinks station
- Welcoming clients at the spa
- Making and confirming bookings
- Checking of daily control sheets and treatments booked
- Stocktaking on the last day of the month
- Complete reports for manager to sign off, i.e. daily cash up
- Ensure database is updated and maintained
- Responsible for the cleanliness of the spa, including reception area
- Ensuring all clean up and housekeeping duties are being performed to standard
- Responsible for daily clean and dirty towels to be taken to laundry
- Assist therapists and manager with ad-hoc duties
- Cleaning of all nail polish bottles
- Cleaning of retail cupboards and glass doors
- Must be familiar with the treatment protocol and spa related products

**Administration**
- Maintain client records with a confidential and effective system
- Prepare daily control of contribution sheets for Wellness Manager to sign off
- Building database

**Upsell and Communication**
- Build and maintain client relationships and communicate with clients on a regular basis to inform them of specials or anything that might interest them
- Upsell products and services
- Adopt a no-waste approach regarding products

**Institutional worth**
- Keep up to date with trends and competition
- Updating of latest treatment costings and pricelist on ESP
- Maintain client database and update with new contact details
- Cross promotion and selling of the spa services with the in-house reservations team.


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