Managed Service Specialist

6 months ago

Cape Town, South Africa Zeal HR Full time

**Managed Service Specialist**

**INTRODUCTION**:
An exciting opportunity has become available within the IT industry, for a Managed Service Specialist. The position is remote based in South Africa.

You will join our Managed Services team helping to develop and plan our strategy and support the

development of our capabilities and processes for products in managed service. In this role, you will also

participate in key opportunities and engagements to provide leadership and support to help successfully.

deliver our practice. As a specialist in our Managed Services practice, you will be key to our solution.

development and support, monitoring and reporting, program governance, and reporting to key stakeholders,

including our executive.

**REQUIREMENTS**:

- Exceptional client service experience
- Ability to work independently or team with others as required.
- Minimum of 3-5 years of work experience in managed services or operations environment
- Excellent collaboration and presentation skills, and the confidence to challenge senior colleagues and stakeholders from a diverse range of background.
- Professional services firm experience
- Post-secondary education
- Aptitude with MS Office tools and financials

**RESPONSIBILITIES**:

- Continuously remain up to date with our products and services delivered into production.
- Provide solutions, when possible, for issues arising with existing products and engage internal SME’s where necessary in order to deliver the most efficient solution.
- Manage the process of resolving issues and further testing before delivery into production.
- Contribute to the creation of processes that automate testing by engaging with internal SME’s.
- Contribute to the creation of increased efficiency within the managed services processes.
- Build and maintain strong relationships with Senior Developers, Business Analysts, and the QA team.
- Build and maintain strong, long-lasting client relationships.
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
- Assist with challenging client requests or issue escalations as needed.
- Find ways to increase the quality of customer service.

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