IT Service Management Specialist
5 days ago
We are seeking an experienced IT Service Management Specialist to join our team at Sanlam Group Technology. The successful candidate will be responsible for providing exceptional support and services to our users, ensuring maximum uptime and productivity.
Key ResponsibilitiesThe IT Service Management Specialist will be responsible for:
- Configuring BMC Helix modules, including incident management, problem management, change management, service request management, knowledge management, and foundation data.
- Developing and customizing workflow automation for Helix DWP and BWF.
- Performing operation support, bug fixes, and enhancements to optimize the performance of BMC Helix applications.
- Collaborating with functional and technical teams to identify and implement enhancements and new functionalities.
- Conducting thorough testing and troubleshooting of BMC Helix applications to ensure high-quality deliverables.
- Providing technical support and guidance to end-users, addressing their queries and issues promptly.
To be successful in this role, you will require:
- A matric certificate or equivalent qualification.
- An IT-related degree or diploma is recommended.
- A minimum of 3 years of relevant IT experience.
- BMC Helix Administration or Software Development Certification is highly recommended.
- ITIL Foundation Certification is a plus.
You will need to possess strong skills and knowledge in:
- Strong experience working with BMC Software Helix platform, including customization, configuration, and administration.
- In-depth knowledge of IT Service Management (ITSM) processes and best practices.
- Familiarity with ITIL frameworks and certification (ITIL Foundation certification is a plus).
- Excellent understanding of ITIL Governance.
The salary range for this position is R400,000 - R600,000 per annum, depending on experience. We offer a comprehensive benefits package, including medical aid, pension fund, and life insurance.
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