IT Service Management Specialist

5 days ago


Cape Town, Western Cape, South Africa Sanlam Full time
Job Overview

We are seeking an experienced IT Service Management Specialist to join our team at Sanlam Group Technology. The successful candidate will be responsible for providing exceptional support and services to our users, ensuring maximum uptime and productivity.

Key Responsibilities

The IT Service Management Specialist will be responsible for:

  • Configuring BMC Helix modules, including incident management, problem management, change management, service request management, knowledge management, and foundation data.
  • Developing and customizing workflow automation for Helix DWP and BWF.
  • Performing operation support, bug fixes, and enhancements to optimize the performance of BMC Helix applications.
  • Collaborating with functional and technical teams to identify and implement enhancements and new functionalities.
  • Conducting thorough testing and troubleshooting of BMC Helix applications to ensure high-quality deliverables.
  • Providing technical support and guidance to end-users, addressing their queries and issues promptly.
Qualifications and Experience

To be successful in this role, you will require:

  • A matric certificate or equivalent qualification.
  • An IT-related degree or diploma is recommended.
  • A minimum of 3 years of relevant IT experience.
  • BMC Helix Administration or Software Development Certification is highly recommended.
  • ITIL Foundation Certification is a plus.
Skills and Knowledge

You will need to possess strong skills and knowledge in:

  • Strong experience working with BMC Software Helix platform, including customization, configuration, and administration.
  • In-depth knowledge of IT Service Management (ITSM) processes and best practices.
  • Familiarity with ITIL frameworks and certification (ITIL Foundation certification is a plus).
  • Excellent understanding of ITIL Governance.
Salary and Benefits

The salary range for this position is R400,000 - R600,000 per annum, depending on experience. We offer a comprehensive benefits package, including medical aid, pension fund, and life insurance.



  • Cape Town, Western Cape, South Africa Recru-it Full time

    Service Desk Operations SpecialistAt Recru-it, we are seeking a skilled Service Desk Operations Specialist to join our team. As a key member of our service delivery team, you will play a pivotal role in ensuring timely and efficient resolution of customer issues.Key Responsibilities:Provide exceptional customer service and support through effective...


  • Cape Town, Western Cape, South Africa Recru-it Full time

    Service Desk Operations SpecialistAt Recru-it, we're seeking a highly skilled Service Desk Operations Specialist to join our team. As a key member of our service desk team, you will play a pivotal role in ensuring the efficient handling of first responses, assignment of tickets, and maintaining a high level of customer satisfaction.Key...


  • Cape Town, Western Cape, South Africa Service Solutions Full time

    Service Solutions is seeking a highly motivated Accounting Specialist to join our team in Blackheath / Kuils River.We offer a competitive market related salary of R250,000 per annum.About the RoleThis is an exciting opportunity for an experienced Bookkeeper to take on new challenges and responsibilities within our organization.The successful candidate will...


  • Cape Town, Western Cape, South Africa Recru-it Full time

    About the Role:Recru-it is seeking a skilled Risk Management Specialist to join our team.As a Risk Management Specialist, you will play a critical role in ensuring the company's IT risk management processes are effective and compliant with regulations.Key Responsibilities:Implement and automate risk management processes to ensure the company's IT assets are...


  • Cape Town, Western Cape, South Africa Service Solutions Full time

    Service Solutions is currently seeking a highly skilled Inventory Management Specialist to join their retail team in Waterfront. This position offers an estimated salary of $60,000 per annum.About UsWe are a Luxury Retailer dedicated to providing exceptional customer service and unparalleled product offerings. Our team is committed to delivering outstanding...


  • Cape Town, Western Cape, South Africa Recru-it Full time

    Job Title: IT Risk Management SpecialistAbout the Role:We are seeking a highly skilled IT Risk Management Specialist to join our team at Recru-it. As an IT Risk Management Specialist, you will play a critical role in supporting our clients' objectives by actively involved in supporting IT risk management and Third-Party Risk management activities.Key...


  • Cape Town, Western Cape, South Africa EXL Service Full time

    About EXL ServiceEXL Service is a leading provider of customer service solutions, dedicated to delivering exceptional experiences for our clients and their customers.Job SummaryWe are seeking an experienced Customer Service Advisor to join our team. As a Customer Service Advisor, you will be responsible for providing top-notch support to our clients and...


  • Cape Town, Western Cape, South Africa Service Solutions Full time

    Job Title: Senior Brand Marketing SpecialistJob Summary: We are seeking a highly motivated and experienced Senior Brand Marketing Specialist to join our Marketing Team at Service Solutions.Key Responsibilities:Develop and execute brand plans in conjunction with the line manager.Manage product P&Ls in conjunction with the line manager.Lead cross-functional...


  • Cape Town, Western Cape, South Africa Recru-it Full time

    Job SummaryWe are seeking a highly skilled IT Risk Management Specialist to join our team at Recru-it. The successful candidate will be responsible for ensuring the effective management of IT risks across the organization.Key ResponsibilitiesDevelop and implement risk management processes to identify, assess, and mitigate IT risks.Provide assurance and...


  • Cape Town, Western Cape, South Africa Zeebra Junction Specialist Recruitment Full time

    Job Title: Social WorkerJob Summary:We are seeking a dedicated and compassionate Social Worker to join our team at Zeebra Junction Specialist Recruitment. The successful candidate will be responsible for providing social work services to residents in our care facilities, ensuring compliance with legal and departmental requirements.Key...


  • Cape Town, Western Cape, South Africa Recru-it Full time

    **Job Summary:**We are seeking a skilled Service Desk Analyst to join our team at Recru-it. As a key member of our service desk, you will be responsible for providing exceptional customer service, troubleshooting technical issues, and collaborating with internal teams to resolve complex problems.Main Responsibilities:Provide timely and efficient assignment...


  • Cape Town, Western Cape, South Africa Zeebra Junction Specialist Recruitment Full time

    Job Title: Senior Travel SpecialistWe are seeking a highly experienced and skilled Senior Travel Specialist to join our team at Zeebra Junction Specialist Recruitment. The ideal candidate will have a strong background in the travel industry, with a focus on high-end safaris and expeditions in Africa and South America.Key Responsibilities:Design and sell...


  • Cape Town, Western Cape, South Africa Service Solutions Full time

    Job SummaryWe are seeking an experienced Human Resources Specialist to join our team at Service Solutions. The successful candidate will be responsible for performing standard HR-related tasks, coaching employees and line managers on people policies and processes, and maintaining accurate employee data through HR systems.Key ResponsibilitiesPerform...


  • Cape Town, Western Cape, South Africa Zeebra Junction Specialist Recruitment Full time

    Zeebra Junction Specialist Recruitment is seeking a seasoned Senior African Expedition Specialist to join our team. This role offers a unique opportunity to work with discerning high-net-worth travelers and deliver exceptional customer experiences in the high-end travel space.About Zeebra Junction Specialist RecruitmentWe are a leading recruitment agency...


  • Cape Town, Western Cape, South Africa NCR Management Centre Full time

    Job Title: Experienced Call Centre AgentsNCR Management Centre is seeking dynamic and energetic individuals to assume the responsibility as a Call Centre Agent, reporting to the Floor Manager.The successful candidates will be required to have excellent verbal and written communication skills in English. A second and third language would be advantageous to...


  • Cape Town, Western Cape, South Africa M3 Human Capital Management Full time

    We are seeking a highly skilled Kiwifruit Production Specialist to join our team at M3 Human Capital Management. The successful candidate will provide technical support to growers, overseeing various aspects of kiwifruit production and providing specialist advisory services.Key Responsibilities:Providing ongoing technical advice on orchard establishment,...


  • Cape Town, Western Cape, South Africa Recru-it Full time

    Job Title: Visual Communications SpecialistJob SummaryWe are seeking a highly skilled Visual Communications Specialist to join our team at Recru-it. The successful candidate will be responsible for developing and maintaining our brand identity, creating engaging visual content, and managing our digital presence.Key Responsibilities* Develop and implement...


  • Cape Town, Western Cape, South Africa Zeebra Junction Specialist Recruitment Full time

    Job DescriptionWe are seeking a highly skilled and experienced Senior Child and Youth Care Specialist to join our team at Zeebra Junction Specialist Recruitment.About the RoleThe successful candidate will be responsible for providing high-quality social work services to children and older persons placed at our care facilities. This includes assessing,...


  • Cape Town, Western Cape, South Africa Headcount Personnel Consultants Full time

    We are seeking a highly skilled IT Service Management Specialist to join our team at Headcount Personnel Consultants. The ideal candidate will have a minimum of 2 years of experience in deploying enterprise ITSM applications, with a strong background in SQL and JavaScript programming. Additionally, the candidate should have experience with SQL Reporting...


  • Cape Town, Western Cape, South Africa EXL Service Full time

    We are seeking an experienced Customer Support Specialist to join our team at EXL Service.About the RoleIn this critical front-line position, you will be responsible for understanding and addressing customer needs, resolving complex inquiries, and providing education on products and services. Your role will involve recording details of customer interactions,...