Dialler Manager
6 months ago
**JOB SUMMARY**
**Responsibilities & Duties**
Responsible to operate and manage our Vici-dial system, as well as providing Dialler management. This individual will be responsible for managing campaigns on the dialer respectively to the dialer level. The primary objective of the role is to execute and manage dialler strategy for different branches.
**Responsibilities and Duties**:
- Create dialling strategies and campaigns in line with company strategy.
- Liaise with the technical support team regarding dialler irregularities and maintain a
high level of customer service.
- Implement, control and evaluate calling strategies on the predictive dialler
- Campaign monitoring and troubleshooting
- Ensure compliance is continuously followed by communicating with all supervisors and
managers.
- Provide ad-hoc duties to the dialler contact centre environment as delegated by
management.
- Reporting and analysis on dialler performance
- Analysing reports by interpreting results and by making additional recommendations to
increase dialler performance - Manage relationships and expectations with various
campaign managers.
- Debrief and review campaigns from a dialler perspective.
- On the job training will be provided.
- Dialler processes is to be provided when required at all levels within the call centre.
**Knowledge and skill required**:
- Minimum of 1 year's dialler administrator / manager experience
- Matric and/or Diploma in Information Technology.
- Minimum of 1-year experience in the interpretation of call centre analytics.
- Proven record of effectively analysing business data.
- Knowledge and experience in using a dialler system
- Intermediate-advanced proficiency level in excel
- Basic statistics knowledge
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