Hotel Systems Co-ordinator

2 weeks ago

Cape Town, South Africa Newmark Hotels Full time

**Scope and purpose of job**

To assist the Group Systems Manager with the Distribution, Connectivity, Installation and Support services of all properties across various online platforms.

All relationships within the Group, including those with the Owners/Owner representatives, all external stakeholders must be maintained, and the company’s name upheld at all times.

**DUTIES**

**Opera**
- Building and Updating Opera Codes when required e.g. rate codes, packages
- Creating Company/Travel Agent/Source profiles when required
- Assist with system updates like Inventory/Date/Room Type restrictions
- Assist with Channel setups for daily distribution to Siteminder
- Obtain quotes from AdaptIT when required for system updates
- Logging cases with Opera Support and following up until it resolved
- Keeping track of failed online booking deliveries to Opera and resolving it
- Assist with Opera queries and escalate to Systems Manager when necessary
- Communicate any expected Opera down-time with the affected hotels
- Create user accounts for new staff & assist existing staff
- Quarterly User Audit to ensure the system is maintained

**Hospitality Solutions**
- Communicate with the support team regarding failed bookings, inventory & rate updates, new rate codes, channel mappings and daily distribution

**Siteminder**
- Obtain quotes for new property listings
- Add new channels
- Create Rate Plans, Room Codes and complete PMS Mapping
- Random checks on rates/inventory or when an issue is highlighted
- Log cases in the event of rate/inventory discrepancies
- Check the message box for any notifications that needs to be actioned

**Other Systems (CRS, GDS, CRM, IBE, Tourplan, OTAs, Payment Portal)**
- Listing new properties on various platforms and uploading content e.g. general info, images, policies etc
- Creating Room Types and Rate plans
- Ensure the various channels are activated and connected to Siteminder Channel Manager for live updates
- Ensure rates and inventory are received accurately and that it matches Siteminder Channel Manager
- Escalate errors or inaccuracies to the relevant support teams and aim to resolve it urgently
- Create Booking Codes and Voucher Codes when required
- Assist with general client/hotel queries and resolve with urgency
- Obtaining quotes from suppliers for new or additional services e.g., new listings, system add-ons, amendments
- Monitoring the Newmark website weekly to check for random errors that may occur and liaising with the relevant teams or suppliers to resolve it swiftly

**SKILLS & KNOWLEDGE REQUIRED**
- 2 - 3 years’ experience in Hotel Operations e.g. Reservations/Front Office/Administration
- Hospitality diploma or equivalent preferable - not compulsory
- Ability to work in a pressurized environment
- Ability to work on multiple projects at once
- Ability to produce accurate work under the above-mentioned circumstances
- Self-Starter who can identify solutions for potential issues
- Tech-savvy - able to embrace current technologies and learn as you implement
- Willingness to work shifts when required
- Excellent communication skills
- Excellent attention to detail
- Excellent Planning and Organisational skills
- Computer Literacy: Outlook, Internet, Opera, MS Word, MS Excel
- Team worker who has the ability to interface with various departments
- Must be able to work independently as well
- Previous experience within administration or handling online travel agents will be advantageous, but not compulsory

**ADDITIONAL DUTIES**

All employees may be required to complete other reasonable tasks as part of the successful operation of Newmark Hotels, Reserves & Lodges. Teamwork and communication are vital. By continuously working hard at establishing and nurturing relationships to provide a level of service excellence that will exceed guests’ expectations. The highest level of courtesy is expected - be friendly, interactive, efficient and organised as well as well presented, tidy and professional.

**Job Types**: Full-time, Permanent

Application Question(s):

- Do you have a hospitality background?

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