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Onsite Customer Support Technician
3 weeks ago
Cape Town
- Posted 5 hours ago
**Onsite Customer Support Technician**
**Purpose**
The Onsite Customer Support Technician is responsible for providing technical support
to a designated customer on-site and ensuring the efficient resolution of all support
tickets
**Key Responsibilities**
**Technical Support**:
Providing on-site technical support to the designated customer, including creation,
assignment, resolution, and closure of support tickets
**Areas of Support**:
Windows Desktop Support
Basic Microsoft Server Support
Basic Network Support
Basic PBX Solution Support
Microsoft 365 Management
Data Management
**Documentation**:
Maintaining all ICT-related information in a documented format
- **Processes**:
Monitoring current ICT processes to ensure their relevance and up-to-date status
Assessing customer environments to identify opportunities for improvement
- **Customer Interaction**:
Direct engagement with the designated customer to address their queries and concerns
Traveling between sites as needed for support
- **Professionalism**:
Adherence to corporate standards of professionalism
- **Language**:
- Have a good grasp of the English language.
**Qualifications and Education Requirements**
CompTIA A+
CompTIA Network+
1-3 years of experience in the industry
**Preferred Skills**
**ITIL Foundation certifications**
**Microsoft Office, Desktop, Server, Azure, OneDrive, SharePoint**
**Desirable Qualifications**
MD-102 - Endpoint Administrator
MS-300 - Deploying MS365 Teamwork
MS-500 - MS365 Security Admin
MS-100 - MS365 Identity and Services
MS-101 - MS365 Mobility and Security
CompTIA Sec+
**Remuneration**
**R 12 000 to R 14 000 per month
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