Information Technology Support Technician

3 days ago

Cape Town, Western Cape, South Africa Lanline Technologies Full time

We are seeking a highly motivated and customer-oriented IT Support Agent to join our team. This is an entry-level position (Tier 1) within our IT support department. The ideal candidate will be fluent in English and Xhosa. The candidate will be responsible for assisting end-users with a variety of technical issues in a timely and efficient manner. The role involves providing support through various channels such as phone, email, and chat but mostly onsite support.

Key Responsibilities:

  • Setting up new computers: Configure and install computers for end-users, ensuring they are ready for use.
  • Installing, configuring, and maintaining software and hardware: Ensure that both software and hardware components of computers are up to date and functioning correctly.
  • Diagnosing, troubleshooting, and resolving issues: Provide support to resolve software and hardware issues, and escalate to IT Support Technician when necessary.
  • Repairing and replacing damaged computers: Perform repairs or replacements on damaged hardware, escalating to the IT Support Technician when required.
  • Monitoring and Reporting: Regularly check 3rd Party apps monitoring stats and update the team on the system's status.
  • Supporting end-users: Offer support to end-users who encounter challenges with their devices, escalating issues to the IT Support Technician when needed.
  • Maintaining technical documentation: Regularly update and maintain technical documentation, working alongside the IT Support Technician.
  • Testing new hardware and software: Assist the IT Support Technician in testing new hardware and software before full-scale installation.
  • Traveling to other branches: Travel to other organizational branches to troubleshoot issues as necessary.
  • General IT-related support: Provide general IT support and duties as needed.

Required Skills and Qualifications:

  • Fluency in English and Xhosa (spoken and written) is essential for assisting a diverse user base.
  • Basic knowledge of computer systems, hardware, and software.
  • Familiarity with operating systems (Windows, Mac OS) and common business applications.
  • Strong problem-solving skills and a logical approach to troubleshooting.
  • Excellent verbal and written communication skills.
  • Ability to work well under pressure and handle multiple tasks simultaneously.
  • Strong customer service orientation, with a friendly and professional demeanor.
  • A team player with the ability to work independently when required.

Desirable Qualifications:

  • A technical certification (e.g., CompTIA A+, ITIL Foundation) is a plus, but not required.
  • Previous experience in a customer service or IT support role is a plus.

Working Conditions:

  • Full-time position with regular working hours.
  • Occasional travel to other organizational branches to troubleshoot IT issues.
  • Exposure to varied technical environments and systems.
  • The role involves multitasking between providing remote support and, at times, in-person troubleshooting.
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Information Technology
Industries
  • Telecommunications
#J-18808-Ljbffr

  • Information Technology Service Desk Technician

    5 hours ago

    Cape Town, Western Cape, South Africa Novus Holdings Ltd Full time

    As an IT Desktop Support Technician at Novus Print, you will play a critical role in ensuring the smooth operation of our technology infrastructure. You will be responsible for providing technical support to employees, resolving technical issues, and collaborating with the operations team to maintain and troubleshoot technology systems.About the JobThis is a...

  • IT Desktop Support Technician

    9 hours ago

    Cape Town, Western Cape, South Africa Novus Holdings Ltd Full time

    At Novus Print, we value the expertise and dedication of our team members. We are currently seeking to appoint an Information Technology Desktop Support Technician who will support employees on the service desk and assist with operations, troubleshooting, and maintenance of technology infrastructure and systems.Seniority levelEntry levelEmployment...

  • Lecturer in Computer Science and Information Technology

    4 days ago

    Cape Town, Western Cape, South Africa Cape Peninsula University of Technology Full time

    Our VisionCape Peninsula University of Technology is committed to providing high-quality education and training in various fields, including IT. We strive to produce graduates who are equipped with the skills and knowledge necessary to succeed in their chosen careers.The OpportunityWe are seeking a highly motivated and experienced individual to join our team...

  • User Support Technician

    6 days ago

    Cape Town, Western Cape, South Africa Western Cape Government Full time

    Job Title: User Support TechnicianWe are looking for a highly skilled User Support Technician to join our team in the Mobility Department. The successful candidate will be responsible for administering information data, knowledge, wisdom, and reporting platforms, as well as assisting with the facilitation of ICT Governance Implementation and Monitoring.About...

  • Head of Information Technology

    6 days ago

    Cape Town, Western Cape, South Africa Deka Minas Pty Ltd TA Deka Minas Full time

    We are looking for a highly skilled Head of Information Technology to lead our information technology operations. As a key member of our team, you will be responsible for ensuring the effective management of information and communication technology and related services.Main Responsibilities:Manage and coordinate applications development/maintenance, data...

  • Desktop Technology Support Engineer

    5 hours ago

    Cape Town, Western Cape, South Africa Novus Holdings Ltd Full time

    We are seeking a highly skilled IT Desktop Support Technician to join our team at Novus Print. As an IT Desktop Support Technician, you will be responsible for providing technical support to employees, resolving hardware and software issues, and maintaining the overall health of our technology infrastructure.About the TeamOur team is dedicated to delivering...

  • Technology Management Associate

    4 days ago

    Cape Town, Western Cape, South Africa Mobile Support Solutions Full time

    About Mobile Support SolutionsAs a leading provider of technology management services, Mobile Support Solutions is committed to delivering exceptional solutions to our clients. We're seeking an experienced Field Operations & Knowledge Coordinator to support the development, integration, and management of our knowledgebase within technology management.Job...

  • Junior Support Technician

    4 weeks ago

    Cape Town, Western Cape, South Africa Star Personnel Recruitment Ltd Full time

    Are you looking to launch your career in IT support? Do you have a passion for troubleshooting, networking, and VoIP services? Our client, a provider of voice and data solutions, is seeking a Junior Support Technician to join their growing team in Cape Town. What You Will Be Doing: Handling incoming support calls and assisting clients with first-line checks...

  • IT Support Technician

    1 day ago

    Cape Town, Western Cape, South Africa LulaBet Full time

    Company DescriptionWe are a new and upcoming Live Studio based in Cape Town.Our aim is to deliver a world class betting/ Live Studio experience by providing professional and friendly service, delivered on a state-of-the-art platform.We are a dynamic and experienced team, in an exciting new company looking for passionate people to join us. Do you thrive in a...

  • Information Technology Instructor

    6 days ago

    Cape Town, Western Cape, South Africa NGI Full time

    NGI seeks to build a pipeline of potential lecturers for a higher education programme in Information Technology. Ideal candidates hold an NQF 7 qualification in Information Technology or Computer Science and are available for a potential role in Cape Town, Centurion, Fourways, Klerksdorp, Durban, or Pinetown.Job RequirementsAn NQF 7 qualification in...

  • IT Support Technician

    2 weeks ago

    Cape Town, Western Cape, South Africa LulaBet Full time

    Job title : IT Support TechnicianJob Location : Western Cape, Cape TownDeadline : April 10, 2025Quick Recommended LinksJobs by Location Job by industries JOB PURPOSEThe System Technician's primary role is to provide first line support services, resolve incidents, implement authorised changes, system and security updates and upgrades, implement approved...

  • Information Technology Architect

    14 hours ago

    Cape Town, Western Cape, South Africa Morae Full time

    Job DescriptionMorae Global seeks ambitious professionals to fill key roles, driving innovation and excellence in technology.We are currently seeking an Enterprise Information Technology Architect to lead our strategic planning and management efforts. This role involves developing and implementing enterprise architecture frameworks, IT governance, best...

  • Engineer / Technician

    3 days ago

    Cape Town, Western Cape, South Africa Stratogo Full time

    Purpose of the Role:Responsible for the performance of Roll on Ball manufacturing and all associated support equipment.Job Role: Engineer / TechnicianLocation: Cape Town - Ottery Industry: Manufacturing - PlasticsQualifications:Bachelor of Engineering or Technician Mech / Elec / Computer / AutomationSkills:Technical aptitude with Mechanical and Electrical...

  • Lecturer: Information Technology Cape Town

    4 days ago

    Cape Town, Western Cape, South Africa NewBridge Graduate Institute Full time

    Lecturer: Information Technology Cape TownLocation: Cape Town City CentreCompany: NewBridge Graduate InstituteDescription:NewBridge Graduate Institute is building a pipeline of potential lecturers for a higher education programme in Information Technology for 2026. If you are willing to have your CV retained for these potential roles, have an NQF 7...

  • L1 IT Support Technician

    1 hour ago

    Cape Town, Western Cape, South Africa INFUSE Full time

    INFUSE Cape Town, Western Cape, South AfricaWe are seeking an enthusiastic and skilled L1 IT Support Technician to be a vital part of our dynamic team. If you excel at providing top-notch technical support and enjoy collaborating with diverse teams to enhance user experience, we want to hear from youKey Responsibilities:Provide prompt and effective Level 1...

  • Academic Expert: Information Technology Specialist

    4 days ago

    Cape Town, Western Cape, South Africa NewBridge Graduate Institute Full time

    NewBridge Graduate Institute is committed to developing a pool of talented lecturers to lead higher education programs in Information Technology. We are seeking individuals with a strong background in IT or Computer Science, holding an NQF 7 qualification or equivalent, and available for potential roles in various cities.Job Responsibilities:Deliver...

  • Maintenance Support Technician

    24 hours ago

    Cape Town, Western Cape, South Africa Tsebo Solutions Group Full time

    **Job Summary:**Tsebo Solutions Group is seeking a skilled Maintenance Support Technician to join our team. As a key member of our facilities maintenance team, you will be responsible for ensuring the smooth operation of our mechanical and plumbing services.Duties and Responsibilities:Undertake planned preventative maintenance tasks allocated by the senior...

  • Support Services Technician

    24 hours ago

    Cape Town, Western Cape, South Africa The Rank Group Full time

    The Rank Group is committed to delivering exceptional IT services to our customers. We're seeking an experienced Support Services Technician to join our team as an onsite EUC Support Engineer. You'll provide technical expertise to our mobile app development teams, office, and remote employees, ensuring seamless operations.About Our TeamWe're a...

  • IT Field Support Technician

    3 weeks ago

    Cape Town, Western Cape, South Africa Stepco Recruitment Full time

    This role is for a field technician to use his home as a based to service our clients in the greater Cape Town area. doing site visits around the Western Cape Region. A company vehicle will be provided for the site visits.The description of duties are as follows:RequirementSkilled junior to mid-level IT support technicianAt least 3 years' experience of...

  • Helpdesk Technician

    14 hours ago

    Cape Town, Western Cape, South Africa Twizza Full time

    About the Job:We are seeking an experienced Helpdesk Technician to join our IT team in Cape Town. As a key member of our team, you will be responsible for providing top-notch technical support to end-users, resolving issues promptly, and ensuring seamless IT operations.Key Responsibilities:First-Line IT Support: Handle user inquiries, troubleshoot and...