Customer Support Manager

3 weeks ago


Bellville, South Africa Career Circuit Full time

The Customer Support Manager is responsible for customer service in the region, including daily delivery route planning and monitoring.

**Minimum Requirements**:
Grade 12 is compulsory with Relevant Tertiary Degree / Supply Chain Management or similar.
5 -10 Years experience in Customer Service within a FMCG QSR Environment.
Intermediate to advanced Computer literacy MS Excel, Outlook PowerPoint.
Must have sufficient Customer Support Management, People Management in FMCG industry.

Customer service levels.
Call Centre management.
Order fulfilment.
Promotional and test product.
Customer complaints and problem resolution.
Raw product complaints (RPC).
Recalls.
Customer relationships.
Customer contact information.
New stores.
Daily route planning.
Daily vehicle monitoring.
People management.
Master Delivery Schedule.


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