Customer Success Specialist

2 weeks ago


Bellville, South Africa JOBJACK Full time

JOBJACK is looking for a driven, patient and passionate problem solver to join our Operations Team as a Customer Success Specialist. With superior people skills and a positive attitude, a customer success executive bridges the gap between sales and customer support, enhancing the product value and keeping a "high-level view" of the support process.

**Responsibilities**:

- On-board and train new customers.
- Set up relevant meetings, training and follow-ups with all parties involved in customer onboarding.
- Manage, build and strengthen customer relationships.
- Manage customer usage through their entire life cycle.
- Establish a trusted and strategic advisor relationship to help drive the continued value of our products and services.
- Initiate and lead conversations and meetings with customer decision makers.
- Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team.
- Have a comprehensive knowledge of the company’s business model in order to answer all customer-related inquiries.
- Demonstrate the value of the JOBJACK platform to our customers every day by providing fantastic customer support.
- Review the customer journey, identify how it’s supported, taking a consultative approach in helping customers overcome issues and achieve goals.
- Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time.
- Address, resolve, and record any customer issues that arise pertaining to business growth, billing, and general account satisfaction.
- Offer product solutions to pain points, and find opportunities to expand our business.
- Maintained existing customer success metrics and data as directed.
- Prepare necessary documentation or visuals for customers to demonstrate the performance of campaigns; analyze data trend scores to identify areas of improvement.
- Analyze recruitment data to identify bottlenecks and ensure Operational OKRs are met consistently.
- Take charge of and finish any Ad-Hoc operational duties to assist the Operational Department.

**Requirements**:

- Multi-tasker
- Detail-oriented
- Problem-solver
- Joyful and driven
- Deadline-oriented
- Opportunity finder
- Flexible and adaptable
- Experience in data management is beneficial
- Comfortable working across multiple departments
- Confident to investigate and implement new ideas
- Bachelor's degree, diploma or relevant experience
- Ability to break down processes into practical steps
- Exceptional verbal and written communication skills
- Ability to stay calm, cool and collected during stressful conversations
- Eager to invest in the JOBJACK culture and vision to Employ the World

**Benefits**:

- Flexible working hours
- Hybrid structure
- No dress code
- A mission-driven team



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