Customer Experience Advisor

5 days ago


Bellville, Western Cape, South Africa OneCart Full time

At OneCart, we are seeking a skilled Customer Experience Advisor to join our team. As a Personal Shopper, you will be responsible for providing exceptional customer service and ensuring that our customers have an outstanding shopping experience.

Key Responsibilities:
  1. Assist customers in making informed purchasing decisions by offering product advice and guidance.
  2. Support customers by fulfilling placed orders and handling payments in person.
  3. Respond promptly and effectively to customer complaints and requests.
  4. Provide substitutes for dated, discontinued, or unavailable products.
  5. Report customer issues, supply shortages, and inferior products to Management immediately.
  6. Engage with customers to ensure special instructions are followed.
  7. Prioritize tasks to achieve all deliverables.
  8. Follow lawful and reasonable instructions from your supervisor.
  9. Collaborate with store departments to deliver efficient service.

Applicants should be between 18-37 years old, possess a matriculation certificate, and be able to communicate in English. Required documents include a CV, matric/qualification certificate, ID, proof of banking details, and tax proof.



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