Customer Relationship Executive
4 days ago
We are looking for a results-driven Customer Relationship Executive to join our team at Microchem Specialized Lab Serv. As a key member of our sales team, you will be responsible for driving business growth through strategic customer relationship management initiatives.
About the Role
This role entails developing and implementing a customer relationship management plan to meet the goals of expanding our customer base. You will be responsible for building strong lasting relationships with customers, providing technical support to clients, facilitating their understanding of analyses, and resolving all queries and customer complaints for new clients. Additionally, you will attend weekly feedback meetings to update on new client information and submit weekly reports no later than close of business on the last working day of each week recording all sales, prospective activities, sales calls, presentations, closed sales, and follow-up activities.
Key Responsibilities
* Develop and implement a customer relationship management plan to drive business growth* Build strong lasting relationships with customers* Provide technical support to clients and facilitate their understanding of analyses* Resolve all queries and customer complaints for new clients
Requirements
* Diploma/Advanced Diploma/BTech Food Technology qualification* 5 years experience in sales and laboratory work* Valid driver's license* Ability to stay up-to-date with industry developments and trends
About Us
Microchem Specialized Lab Serv is a leading provider of laboratory services. We are committed to delivering high-quality services to our clients and building long-term relationships with them.
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