Warranty and Technical Training Officer
2 weeks ago
Our client has an opportunity available for a Warranty and Technical Training Officer based in Germiston.
**Requirements**:
- Mechanical Engineering diploma (N6 or T3) or higher.
- Assessor, moderator, and facilitator certification.
- Diesel or petrol mechanic qualification.
- Knowledge and experience of training program development and instructional design.
- Written and verbal communication and presentation skills.
- Understanding and experience of the latest automotive driveline and suspension technologies.
KPAs:
- Create and update training modules for trade parts product offerings.
- Present technical training modules to staff, customers, distributors and distributors customers.
- Draw up a national training schedule.
- Complete audit questionnaires for Service points, reviewing the evidence available and marking applicability.
- Compile action plans and agree on corrective measures.
- Ensure that processes for receiving goods or claims for credit and warranty adjudication is followed per internal procedures.
- Assist sales and marketing divisions in research and writing of technical articles for insertion into media publications.
- Provide product warranty support to customers for existing and new products.
- Present train the trainer modules to distributors technical trainers.
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