Wfm Manager, Gauteng

1 week ago


Parktown, South Africa MyCalling Full time

**Work With The Best**

At Merchants our vision is to create meaningful and sustainable futures for our people, by driving a culture of continuous learning through the many skills and development programmes we offer, which are designed to develop talent and fulfil potential.

We place our people at the centre of everything we do and believe that the way you treat your customers and people differentiates us.

**Are you ready to take the next step in your career?**
**What you will be doing;**

This position is responsible for the entire planning cycle and the management of a team of Schedulers, Real Time Administrators (RTA) and the overall contractual delivery related to the Workforce Management team.

**People Management**
- Coaches the team in order to ensure quality of delivery meets the appropriate standard
- Measures and manages the team to ensure out-of-line situations are immediately addressed
- Communicates information in a timely, accurate and understood manner to all team members
- Ensures that all Human Resources policies and procedures are observed

**Workforce Planning**
- Reviews forecasted call volumes, average handling time and shrinkage to calculate the required headcount figures
- Ensures that workforce’s schedulers complete Agent schedules within agreed timeframes and in line with call volume, average handling time and shrinkage forecasts
- Monitors Real Time Administration team to ensure that adherence to schedule is managed by them in line with operational processes
- Assesses forecasting accuracy and put processes in place to optimise forecasting accuracy
- Identifies and highlights trends impacting call delivery, and ensures remedial plans are incorporated into planning
- Optimises headcount requirements to reduce cost without impacting operational delivery
- Analyses schedules and makes recommendations for improvement, including impact on budget
- Analyses impact of contractual changes on schedules and provides management with

information required to make decisions

**Reporting and standardisation**
- Provides all management reports as required by the business
- Meets regularly with other WFM managers to agree standard WFM and reporting processes and implement them on the operation

**Knowledge**
- Matric or equivalent
- At least 2 years workforce managementexperience, including people management experience
- Computer literate (Excel
- intermediate)


  • Wfm Manager, Gauteng

    2 weeks ago


    Parktown North, Gauteng, South Africa MyCalling Full time

    Work With The BestAt Merchants our vision is to create meaningful and sustainable futures for our people, by driving a culture of continuous learning through the many skills and development programmes we offer, which are designed to develop talent and fulfil potential.We place our people at the centre of everything we do and believe that the way you treat...

  • Motor Assessor

    1 week ago


    Parktown, South Africa Hollard Recruitment Full time

    **Job Advert Summary**: An exciting new **Motor Assessor **opportunity has just become available in our **Insure, Operations (Claims Area) Gauteng Branch.** *** **Role Objectives** To establish quantum of damaged vehicles for example fire damaged accident damaged and or stolen and recovered vehicles that have damages. Suggesting the final costing for...

  • HR Consultant

    1 week ago


    Parktown, South Africa MyCalling Full time

    **HR Consultant - Night Shift (Gauteng)** **Are you ready to take the next step in your career?** The HR Consultant is responsible for providing overall HR support to the business areas as well as ensuring that HR policies and practices are implemented in line with best practice and Group standards. **What would make you a good fit for the role?** Must...

  • Coach, Gauteng

    1 week ago


    Parktown, South Africa MyCalling Full time

    **Work with the Best** At Merchants our vision is to create meaningful and sustainable futures for our people, by driving a culture of continuous learning through the many skills and development programmes we offer, which are designed to develop talent and fulfil potential. We place our people at the centre of everything we do and believe that the way you...


  • Parktown, South Africa The Church of Jesus Christ of Latter-day Saints Full time

    AS THE SUCCESSFUL CANDIDATE YOUR RESPONSIBILITIES WILL INCLUDE: - Services, repairs, or replaces HVAC and components; plumbing and sprinkler systems; electrical systems; sound and electronic systems. - Performs custodial duties to keep the offices and grounds clean and orderly. - Services, repairs, or replaces locks, hinges, tile work, wall coverings, small...

  • Team Leader

    1 week ago


    Parktown, South Africa MyCalling Full time

    **Team Leader - Agents (Nightshift)** **Work With The Best** At Merchants our vision is to create meaningful and sustainable futures for our people, by driving a culture of continuous learning through the many skills and development programmes we offer, which are designed to develop talent and fulfil potential. We place our people at the centre of...

  • Coach, Gauteng

    2 weeks ago


    Parktown North, Gauteng, South Africa MyCalling Full time

    Work with the BestAt Merchants our vision is to create meaningful and sustainable futures for our people, by driving a culture of continuous learning through the many skills and development programmes we offer, which are designed to develop talent and fulfil potential.We place our people at the centre of everything we do and believe that the way you treat...


  • Parktown, South Africa Tych Business Solutions Full time

    **Job ID**: 74492**Date Posted**: Posted 3 hours ago**Expiration date**: October 31, 2023**Location**: Parktown**Job Title**: GENERIC MANAGEMENT LEARNERSHIP NQF4 (PERSONS WITH DISABILITIES) (X9) - PARKTOWN - GAUTENG - Matric essential - Age 18-27 - Proof of disability required and Matric must accompany your app - Must have a South African ID


  • Parktown, South Africa Matched Recruitment Full time

    GAAP experience a must. - Must have a stable working career - no job hoppers please. - You need to understand food cost, stock takes and be admin orientated. - Have knowledge of the South African disciplinary codes. - Be honest and trustworthy. - Background screening will be conducted. - Applicants must have experience other than fast food outlets,...


  • Parktown, South Africa Career Pathfinders Full time

    **Regional Sales Manager** Multi award winning - World Class 5* Game Lodges & Retreats Group is looking for a Regional Sales Manager Parktown Gauteng Responsible for maintaining regional agents, fostering relationships with new gents and creating new business opportunities to support the MORE accommodation revenue budget. KEY FOCUS AREAS - Building and...

  • Account Manager

    4 weeks ago


    Parktown, South Africa Remant Mobile (PTY) LTD Full time

    **We are looking for an SME Account Manager to create long-term, trusting relationships with our customers. The Account Manager’s role is to bring in new business and develop new business from the existing clients and actively seek new sales opportunities.** **What do Account Managers do?** **The responsibilities include developing strong relationships...

  • Team Leader

    4 weeks ago


    Parktown, South Africa MyCalling Full time

    **Are you ready to take the next step in your career?** The purpose of this role is to ensure the day-to-day management of a team of Agents, in a manner that is in line with excellent service delivery to meet the client’s contractual obligations. **What would make you a good fit for this role?** - Must be willing and able to work in a shifted...

  • Mi Analyst

    2 weeks ago


    Parktown, South Africa MyCalling Full time

    **Are you ready to take the next step in your career?** The purpose of this position is to provide the business with accurate and meaningful information, to enhance service delivery and manage performance. **Requirements**: - ** 2 Years Information Management experience, preferable in a call centre environment**: - ** MS Office (Advanced)**: - **...


  • Parktown North, Gauteng, South Africa Brightbridge Personnel on behalf of Client based in Gauteng Full time

    POSITIONContinuous Improvement Specialist in the Mining Industry and Supply Chain, working with Lean, Six Sigma implementationLOCATIONHO Johannesburg but will have to work 3 weeks on site on Mine and 1 week at Head Office in SandtonREPORTING TODirectorMAINRESPONSIBILITIES Identify issues and problem structuring independently for projects related to...

  • Specialised Support

    3 weeks ago


    Parktown, South Africa MyCalling Full time

    **What you will be doing is;** The purpose of this role is to deliver operations reports, import data into templates provided and develop reports that will assist the operations to make informed decisions. - 1. Reporting and Forecasts - Delivers timely and meaningful reporting to the Business Unit which adhere to specification - Continuous improvement of...

  • Garage Manager

    2 weeks ago


    Parktown North, Gauteng, South Africa DE Motors Pty Ltd Full time

    We are looking for an experienced manager that has a minimum of 5 years experience in the fuel industry. Must be able to manage the Quick-shop, Woolworth and Forecourt. Must be able to multitask.Ability to Commute: Johannesburg North, Gauteng (required)Ability to Relocate: Johannesburg North, Gauteng: Relocate before starting work (required)

  • Campaign Manager

    4 weeks ago


    Parktown, South Africa Joanne Barrett Consulting (Pty) Ltd Full time

    **AREA: Parkwood** **Job Spec**: - Implement digital marketing campaigns on the company Platform - Monitor campaign performance and raise any potential issues - Correctly store all campaign information in the client folder - Keep information stored in an easy-to-follow system, by maintaining company norms - Maintain open communication with senior campaign...


  • Parktown, South Africa RPS (Restaurant People Solutions) Full time

    a Fast growing restaurant group is seeking an experienced General Manager in Parktown to assist with the opening of an upper tier restaurant. This person will report to the Owner Operator of the store. The duties and responsibilities of this role will include: **ADMIN RESPONSIBILITIES**: - Responsible for all administrative tasks in the restaurant across...


  • Parktown North, Gauteng, South Africa The Church of Jesus Christ of Latter-day Saints Full time

    AS THE SUCCESSFUL CANDIDATE YOUR RESPONSIBILITIES WILL INCLUDE:Services, repairs, or replaces HVAC and components; plumbing and sprinkler systems; electrical systems; sound and electronic systems. Performs custodial duties to keep the offices and grounds clean and orderly. Services, repairs, or replaces locks, hinges, tile work, wall coverings, small paint...

  • Programme Manager

    3 weeks ago


    Parktown, South Africa Ntiyiso Consulting Group Full time

    **Job Purpose** The Programme Manager is responsible for the coordination and management of programmes and change initiatives to achieve beneficial change. The Programme Manager must have expertise in additional services required by programmes, such as experience in IT and business programmes, portfolio management, supporting change management, benefits...