Specialised Support

5 months ago

Parktown, South Africa MyCalling Full time

**What you will be doing is;**

The purpose of this role is to deliver operations reports, import data into templates provided and develop reports that will assist the operations to make informed decisions.
- 1. Reporting and Forecasts
- Delivers timely and meaningful reporting to the Business Unit which adhere to specification
- Continuous improvement of the reports provided to the Business Unit
- Forecasts volumes and resources
- Regularly reviews and makes improvements to daily, weekly and monthly schedules which enables the operations to meet targets
- Monitors and advises on attrition and headcount requirements
- Delivers short-term and long-term forecasting
- 2. Maintenance
- Collects all data to centralise in one repository
- Backs up and maintains all Management Information systems

**Knowedge**
- Matric or NQF equivalent
- 6 months experience as an RTA or similar position
- Knowledge of Avaya / Genesys or similar tool
- SQL / crystal or similar beneficial MS Access -intermediate
- MS Excel - intermediate

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