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Senior IT Infrastructure Specialist
2 months ago
We have a fantastic job opportunity for an IT Helpdesk and Support Technician to work with our team at Browns The Diamond Store in Craighall, Johannesburg. If you have four years or more experience in helpdesk support, this role could be ideal for you.
Duties and Responsibilities
• First-line organisation-wide support
• Remote or on-site support that may include travelling
• Network and Security support
• Build, configure and repair computer hardware and other devices
• Troubleshoot to determine the best solution based on a problem presented by a user
• Installation and configuration processes
• Windows Enterprise Environment Experience
• Installing and configuration of Windows 8, 10
Requirements
- 3 years experience with providing first-line technical support to customers via phone, email, or in person onsite support.
- A+ qualification would be a plus (depending on the candidate's experience) to show that the candidate understands the basics of hardware & software.