Client Service Specialist-1

3 days ago


Johannesburg, South Africa FirstRand Full time

Job Description

To provide high quality service to clients in order to retain and enhance the client experience
- Compile financial statistics for clients
- Prepare the monthly statistics report and send relevant stakeholder
- Assist with finalising list of attendees for any marketing events
- Handle queries as requested by clients escalate if need be
- Build and maintain professional working relationships with all stakeholders displaying excellent abilities to initiate dialogue listen advise influence and negotiate to achieve win win outcomes
- Initiate meetings with key stakeholders to track progress manage expectations and ensure stakeholders requirements are delivered
- Preserve relationships despite airing conflicting views and seeks mutual gains when addressing conflicts
- Anticipate consequences and adapts problem solving based on continual feedback
- Act speedily to resolve problems queries and complaints
- Adapt communication styles to meet the needs of different audiences
- Ensure all active suppliers have been reconciled
- Ensure all invoices stated on the statement have been processed except those with discrepancies
- Prepare and submit weekly reports on number of reconciliations performed and invoices validated per team member to Accounts Payable Team Leader
- Prepare and submit consolidated monthly reports to Accounts Payable Team Leader
- Develop and maintain a document repository for the project and ensure that project team members are aware of the document management protocol and that they conform to it by providing assistance where necessary
- Support and assist project managers as required
- Coordinate the ordering of stationery coffee water paper for the photocopies newspaper subscriptions etc.
- Assist the project managers in preparing and continuously updating project budgets and other related
- project accounting information
- Administer the project accounting requirements set by the PMO on behalf of the project manager and team including managing invoices from and payments to external vendors included in projects
- Track IT invoices to insure that they have all been recovered from the business cost centre
- Assist Human Capital with the loading of mobile and data requirements for new employees

Job Details

Application Closing Date

21/05/24



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