Assistant General Manager

7 months ago


Overberg Western Cape, South Africa HotelJobs.co.za Full time

This well-established 5* hotel is seeking an **ASSISTANT GENERAL MANAGER** to effectively manage the day-to-day operations and employees, ensure guest satisfaction and support, and aiding the General Manager in achieving the profitability of the hotel and operational success.

**Minimum Experience and Qualification Required**:

- Grade 12 / Matric qualificaton
- Post-matric hotel school qualification would be advantageous.
- Minimum 5 years experience in a five-star property
- Computer literacy - MICROS, Opera Cloud
- Excellent communication skills
- Good numeracy skills
- High level of English proficiency
- Must be motivated, enthusiastic, and energetic.
- Must be a team player, with a positive attitude.
- Must be able to work shifts.
- Own transport essential

**Key Performance Objectives**:

- Assist the General Manager in his/her day-to-day operations.
- Monitor the performance of each department, report any problem areas, and make recommendations to improve profitability for hotel operations.
- Proven leadership abilities
- Provides training, coaching, and mentoring to all staff and HOD's.
- Receives and resolves or assists the General manager in resolving guest complaints and service recovery process.
- Selects or assists in the selection of hotel staff.
- Review employee performance and conduct personnel actions such as disciplinary actions and terminations.
- Adheres to company procedures and regulations as well as standard operating procedures.
- Ensure full compliance with hotel operating controls, SOP’s, policies, procedures, and service standards.
- Ensures effective, timely and accurate communications flow with regard to hotel policies and procedures.
- All Other duties as assigned by the General Manager or Management.

**Please forward your CV with a recent profile photo and contactable references.


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