Deputy General Manager

6 months ago

Overberg Western Cape, South Africa HotelJobs.co.za Full time

**Assistant General Manager**

The Deputy General Manager is responsible for all aspects of operations at the hotel and provides support to the General Manager. Directs and coordinates hotels activities to obtain optimum efficiency and maximise full potential with a balanced focus on hotels mission, guests, employees and owners satisfaction.

**MAIN DUTIES & RESPONSIBILITIES**

The position will include but is not limited to the following outputs.

**LEADERSHIP & MANAGEMENT**
- Leading the team by example,
- Maintaining good relationships with the team,
- Training of reporting lines in terms of rules and regulations
- Strong management skills, ability to appropriately assign or delegate work and authority to others in the accomplishment of goals.
- Provide coaching, advice and assistance as required.

**PROFESSIONAL STANDARDS**
- Focus on guest delight,
- Maintaining an impeccably professional appearance,
- Remaining friendly and professional at all times, and
- Offering engaging and empathetic service.
- To maintain strong, professional relationships with the relevant representatives from competitor hotels and other organisations.

**TECHNICAL & FUNCTIONAL ELEMENTS**
- Assist the General Manager in her day to day operations.
- Assigns duties to HOD's and observes performance to ensure adherence to hotel policies and established operating procedures.
- Provides training to HOD's.
- Promotes the property within the hotel industry, local community and trade associations.
- Monitor the Guest feedback on Trip advisor, OTA's etc.
- Receives and resolves or assists the General manager in resolving guest complaints and service recovery process.
- Selects or assist in the selection of hotel staff and completes all new hire paper work.
- Review employee performance and conducts actions such as disciplinary actions and terminations.
- Maintains accurate records including cash flows sheet, guest floor limit, AR Ageing reports, Direct billing etc.
- Assisting General Manager during Morning meetings or conducts the morning HOD meetings in the absence of General Manager.
- Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.
- Ensures the objectives and goals of CEO and property owners work together to achieve brand positioning and success.
- Builds loyalty through proactive communication, setting and managing expectations and delivering solid business results.
- Assist GM in key property issues including capital projects, customer service and refurbishment.
- Performs daily, weekly and monthly property inspections.
- Ensures property, grounds, garden and work areas maintained to standard.
- Builds strong working relationships and communications with hotel staff, HOD's and other departments to ensure maximum operating effectiveness and fulfilment of special event need.
- Cover shifts in all departments as scheduled by the General Manager.
- Monitor maintenance progress and provides status report to GM.
- Audits on par stock on all areas to make sure that all required hotel supplies are ordered and stocked in advance of need.
- Performs sudden audits on rooms and other operating areas.
- Ensure hotel staff is provided with uniforms and name tags, and upholds property grooming standards.
- Ensures effective, timely and accurate communications flow with regards to hotel policies and procedures.
- Assist the GM in in all aspects of business planning.
- Must be available 24/7 in case to respond to any guest or employee emergencies.
- Corporate client handling and take part in new client acquisition along with the sales team whenever required.
- Assisting in residential sales as and when required and development with strong sales prospects.
- Respond to audits to ensure continual improvement is achieved.
- All Other duties as assigned by the General Manager or Management.

**TEAMWORK**
- Going the extra mile to ensure guest satisfaction,
- Going the extra mile to assist members of the team and other departments, and
- Maintaining good relationships with team members and departments.

**HEALTH & SAFETY**
- Follow all Health & Safety Procedures

**Formal Qualifications**
- A diploma/Degree in Hospitality will be advantageous

**Working Experience and Skills Needed**
- 3-5 years Food and Beverage experience at a 5* property.
- A good understanding of OPERA and Micros POS System
- Fluency in English (Written and spoken)

**Languages**
- Good verbal communication skills in English
- Additional Foreign language (beneficial)

**Required Competencies**
- Ownership
- Team Orientation

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