Assistant Lodge Manager

2 months ago


Overberg Western Cape, South Africa HotelJobs.co.za Full time

The Assistant Lodge Manager oversees and manages the day-to-day operations of a 5-star lodge, ensuring that guests receive top-notch service and that the lodge runs efficiently.

**Hours of Work**:
Late: 12h00 to 22h00. Hours may vary.

Key Performances
- Ensure exceptional guest service and satisfaction.
- Handle guest complaints and resolve issues promptly.
- Oversee concierge services and coordinate special guest requests.
- Welcome and check-in guests, ensuring a warm and personalized experience.
- Conduct performance evaluations and provide ongoing training and development.
- Foster a positive and motivated work environment among the staff.
- Creating an exceptional fine dining experience that embodies excellence.
- Ensuring that the food reaches the utmost standard of excellence in terms of quality.
- On-the-job training of service staff.
- Oversee daily operations of the lodge, ensuring smooth and efficient functioning.
- Implement and maintain standard operating procedures.
- Ensure compliance with health and safety regulations.
- Oversee inventory management and procurement processes.
- Ensure the lodge is well-maintained, neat and clean.
- Coordinate with maintenance teams for regular upkeep and repair of facilities.
- Implement sustainability and eco-friendly practices.
- Build and maintain strong relationships with guests to encourage repeat business.
- Collect and analyze guest feedback to improve services and facilities.
- Oversee the planning and execution of events and activities for guests.
- Maintain high standards of quality in all aspects of lodge operations.
- Conduct regular inspections to ensure compliance with 5-star standards.
- Develop long-term strategies for the growth and development of the lodge.
- Implement innovative ideas to enhance guest experiences and lodge offerings.
- Manage staff in terms of discipline.

**Package/Benefits**
- Salary Negotiable
- Provident Fund— Old Mutual
- Partial medical aid contribution
- Annual Bonus
- Uniform provided



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