Control Room Team Leader

3 days ago


Midrand, South Africa Servest Careers Full time

**Job Context**:
SERVEST SECURITY, A DIVISION OF SERVEST HAS A VACANCY FOR A CONTROL ROOM TEAM LEADER REPORTING TO THE SPECIALISED SERVICES EXECUTIVE. MUST BE PSIRA GRADE A REGISTERED WITH EXPERIENCE IN SECURITY INDUSTRY.**
Minimum Requirements**:
Grade 12; Grade A PSIRA registered Minimum 8 years in the Security Industry and 5 years as a Site Manager and/or Control Room experience Highly computer literate Excellent communication skills in English and good telephone etiquette Sound incident & report writing skills as well as compilation of reports Flexible working hours Own vehicle essential**
Duties & Responsibilities**:
Set clear team goals Responsible for ensuring any/all emergencies are attended to Ensure relevant emergency services is timeously dispatched Internal & external stakeholder management Management of event monitoring and communication Provide direction to team Development, mentorship and training of the team Co ordination of the team; records; reports; 24hour communication with client; sites; supervisors and managers as well as incident management Manage, observe, inspect and monitor administration which includes day to day admin; job card administration; shift schedules; leave & pay queries; vehicle administration Liaising with the client via reporting; meetings; continuous communication Monitor regular alarm/panic tests Maintaining strong relationships with emergency services Enforcing and updating client SOPs Monitoring, analyzing and reporting the Listener, Online Intelligence, Guard Patrol Systems and/or other related CRM systems Management of Safety, Quality Assurance & Regulatory compliance Timeously implement corrective and preventative action Prompt resolution of customer complaints Quality auditing and reporting


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