Dtc Business Manager

2 weeks ago

Century City, South Africa Ares SA Full time

**Direct to consumer**
- Develop and implement a Strategy to align all stores and ecommerce behind a clear purpose to ensure a consistent customer experience in line with the regional and global directives.
- Ensure GTM calendar is aligned across all DTC sales channels and covers all commercial events. In conjunction with VM and Marketing Team, ensure all commerce activations are execute in line with brand guidelines.
- Work with internal stakeholders (Merchandising, IT, Retail, Marketing, Finance) - as well as external partners (media agency, marketplace partners ) to deliver best-in-class customer experience in line with the global brand vision.
- Develop customer understanding, engagement and branding in line with Corporate guidelines and strategy
- Facilitate effective engagement between store and HQ teams, including meeting set up across various stakeholders when needed
- Partner with Merchandising to improve in-stock and range in line with developing consumer profile and brand strategies Develop promotion strategy and ensure timeous on-site implementation
- Analysis, reporting and ongoing cost review and adjustment thereof(service providers, best cost review, scale across brands) in relation to performance KPIs
- Liase weekly with Customer Service Team to ensure positive sentiment of end consumers

**People Management**
- Ensure role clarify and effective goal-setting for the DTC Team through the perspective channels
- Build and encourage a culture of learning and development to ensure well-trained, customer oriented employees
- Final sign off on all new recruitment for staff and staff movements

**Sales & Reporting**
- Analyse daily sales reports and take necessary action to improve the business
- Work closely with Brand Manager to analyse KPI performance and build/adapt the DTC strategy accordingly
- Manage financial performance parameters
- Annual budget creation with finance team
- Drive revenue, quantity and margin targets
- Own and report on P&L of all stores and ecommerce

**New Retail Stores**
- Together with Area Managers identify possible store opportunities
- Manage all new store justification to regional
- Develop lookbook for Retail to present to possible new centres.
- Manage store lease schedule and contracts

**Marketing**
- Develop Customer Relationship Management
- Work with marketing team to create, implement and manage all regional event related initiatives

**Qualification**
- Relevant Tertiary qualification

**Experience**
- 3-5 years relevant experience (min 2 years managerial experience)
- Experience in the Apparel, Footwear, Accessories retail industry
- Technically strong with good IT ability - including a good working knowledge of Microsoft suite, highly proficient in excel
- Knowledge of an ERP system
- Exceptional knowledge and experience in SA retail environment

**Critical Competencies**
- Excellent relationship management skills - proven experience of building internal & external relationships, through strong interpersonal and team working skills. Capacity to collaborate, integrate & facilitate teamwork (ability to network, build and sustain stakeholder relationships is critical)
- Own transport and valid driver's license essential
- Ability to travel (Locally and Internationally)

**Behavioural skills and knowledge required**
- A strong understanding of lifestyle brands and the market opportunities within the retail, wholesale and ecommerce sectors
- Business and commercial acumen
- Budgeting and reporting skills with a strong understanding of retail KPI measurements
- An inspirational and influential leader
- Creates and drives a culture of trading and shop keeping
- Good contractual knowledge and negotiation skills
- Self - motivated, energetic and independent with a positive attitude
- Highly organised and deadline driven, able to delegate
- Ability to evaluate, prioritize and problem solve a variety of tasks to ensure their timely and accurate completion
- Excellent written and verbal communication skills

  • Planning Assistant- Crocs

    1 week ago

    Century City, South Africa Ares SA Full time

    This position is required to work closely with the Retail planner and Merchandiser to analyse customer activity, forecast sales, select forward-trending merchandise and replenish stores optimally to maximise trading opportunities and minimise stock holdings in store. **Stock Management** - Monitor store capacity, SKU capacity & SKU productivity - Fulfill...

  • Junior Planner-crocs

    1 week ago

    Century City, South Africa Ares SA Full time

    This position is required to work closely with the Retail planner and Merchandiser to analyse customer activity, forecast sales, select forward-trending merchandise and replenish stores optimally to maximise trading opportunities and minimise stock holdings in store. **Sales and Stock Management** - Monthly sales plan achieved (monthly, quarterly, season &...

  • E-commerce Manager

    7 days ago

    Century City, South Africa Ares SA Full time

    **E-Commerce Strategy** - In line with the regional and global directives, define, develop and execute on annual/long-term strategy for the department - Generate and implement new sales and marketing initiatives to increase E-Commerce sales and profitability - Execute seasonal strategies to support and meet revenue and margin targets - Determine specific...

  • National Retail Key Accounts Manager

    7 months ago

    Century City, South Africa JSM Business Services Full time

    Our client who imports, exports and processes seafood products at their plant in Cape Town wants to appoint a National Retail Key Accounts Manager. Essential requirements for this position are first-hand experience of managing leading retail accounts in South Africa as well as solid experience in managing key account managers/sales manager reporting to the...

  • Business Development Manager

    6 days ago

    Century City, South Africa BLACK TIE RECRUIT Full time

    Key Role Acquisition of new business minimum target twice basic salary Commission structure will be based on agency/documentation, freight, transport over recoveries the commission will apply with minimum is achieved and payable at a rate of 15% for the first year, 10% for the second year and 5% third year and ongoing Target 2 x CTC before earning...

  • Business Sustainability-senior Manager

    7 months ago

    Century City, South Africa Mazars Careers Full time

    To keep pace with Mazars’ international sustainability success, evolving regulation and market sentiment, Mazars in South Africa is seeking an experienced sustainability senior manager to join our team. This role presents an excellent opportunity to grow your career whilst helping our clients navigate and positively contribute to the sustainability...

  • Senior Manager

    4 months ago

    Century City, South Africa Forvis Mazars Full time

    To keep pace with Mazars’ international sustainability success, evolving regulation and market sentiment, Mazars in South Africa is seeking an experienced sustainability senior manager to join our team. This role presents an excellent opportunity to grow your career whilst helping our clients navigate and positively contribute to the sustainability agenda....

  • Senior Manager

    7 months ago

    Century City, South Africa Forvis Mazars Full time

    To keep pace with Mazars’ international sustainability success, evolving regulation and market sentiment, Mazars in South Africa is seeking an experienced sustainability senior manager to join our team. This role presents an excellent opportunity to grow your career whilst helping our clients navigate and positively contribute to the sustainability agenda....

  • Junior Applications Analyst

    7 months ago

    Century City, South Africa JSM Business Services Full time

    **Job Title: IT Applications Support Analyst** **About Us**: We are dedicated to providing specialized service to UK firms, ensuring they receive the expertise, reliability, and personalized support they deserve. Our success is driven by a relentless commitment to finding optimal solutions and a passion for understanding how technology improves...

  • Applications Analyst Junior

    7 months ago

    Century City, South Africa JSM Business Services Full time

    Job Role/Title: Applications Analyst Junior Reporting To: **Job Type: Full Time** **Location: Cape Town,South Africa** **Hours Core UK Operational Hours** **Purpose of the role**: Reporting to the Applications Manager, the post involves assisting the Applications Manager and support the performance and service of all business to ensuring that service...

  • Service Desk Administrator

    9 months ago

    Century City, South Africa JSM Business Services Full time

    **Job Title: Service Desk Administrator** **Location**: Century City, Western Cape **Company Description**: At our company, we are dedicated to providing specialist UK firms with the same level of service they would provide to their own clients. We understand that clients seek expertise, reliable service, and personal support from a named individual who...

  • IT Applications Analyst

    7 months ago

    Century City, South Africa JSM Business Services Full time

    **Job Title**: IT Applications Support Analyst **Job Types**: Full-time, Permanent **Job Location**: Century City, Western Cape **About Us**: We are dedicated to providing specialized service to UK firms, ensuring they receive the expertise, reliability, and personalized support they deserve. Our success is driven by a relentless commitment to finding...

  • Senior Service Desk Analyst

    2 weeks ago

    Century City, South Africa JSM Business Services Full time

    **Hybrid (Initial In-Office) CENTURY CITY** **Hours** **24/7 Service desk, 5 days a week, 8 hour (plus 1 hour unpaid Lunch break) Shifts according to business requirements** **Technical skills required**: - **Good understanding of Office 365/Azure/Exchange, Sharepoint**: - **Intune, MFA, RSA, VDI Environment (VMWare).**: - **Experience of using Active...

  • Talent Acquisition Specialist

    7 months ago

    Century City, South Africa JSM Business Services Full time

    Our client is a dynamic international company providing **identity management services**. It ensures information protection and access security, detects and manages threats and transforms business operations. In order to maintain their top level of service, we need someone who will will lead on talent acquisition across South Africa and the United...

  • Applications Analyst Senior

    7 months ago

    Century City, South Africa JSM Business Services Full time

    **Purpose of the role**: **Qualifications, Training and Experience**: - A scientific/numerical background in a discipline with quantitative content or with experience in an IT environment with evidence of relevant skills. - Experience translating customer requirements to changes - Ability tracking and implementing changes and feeding back to the customer. -...

  • Business Development Representative

    7 months ago

    Century City, South Africa Job Crystal Full time

    Are you interested in putting your sales skills to the test in an international market? A SaaS platform is looking for a Business Development Representative who is looking to advance their sales career while gaining exposure to the United States market. If you're eager to make a significant impact and empower yourself in the realms of business and personal...

  • Business Development Officer

    8 months ago

    Century City, South Africa Methys Group Full time

    **Business Development Specialist** PayGenius is a fintech startup offering merchants a simple platform to accept online payments in multiple currency. Our mission is to simplify and automate payments in Africa. We focus primarily on the travel sector. We are looking for an Junior to Intermediate business developer to grow our merchant base, build...

  • Business Sustainability

    7 months ago

    Century City, South Africa Forvis Mazars Full time

    An opportunity exists in the Business Sustainability Division of Mazars; an international professional services firm, based at Mazars House in beautiful Century City, Cape Town. Purpose: You will be a part of a dynamic team that provides comprehensive sustainability solutions and services that inspire and enable our customers to create value from...

  • Identity Architect

    2 days ago

    Century City, South Africa JSM Business Services Full time

    IDENTITY ARCHITECT (IT) An exciting opportunity has become available at a dynamic international ISP. JOB PURPOSE To contribute to the success of the External Identity practice, primarily by proposing and planning new projects, and generating revenue by delivering successful, profitable projects, and indirectly through service improvements and new service...

  • Senior Consultant

    4 months ago

    Century City, South Africa Forvis Mazars Full time

    An opportunity exists in the Business Sustainability Division of Forvis Mazars; an international professional services firm, based at Forvis Mazars House in beautiful Century City, Cape Town. Purpose: You will be a part of a dynamic team who provides comprehensive sustainability solutions and services which inspire and enable our customers to create value...