Manager - Call Centre.customer Operations

2 weeks ago


Roodepoort, South Africa MTN Nigeria Full time

**Mission/ **_Core purpose of the Job _**_: _

To lead and enhance the operations of the Contact Centre, ensuring exceptional customer service while optimising operational efficiency and cost-effectiveness. The Manager: Contact Centre will be pivotal in driving first-rate customer experiences, fostering a culture of continuous improvement, and ensuring the seamless integration of technology and people management to achieve superior service standards.



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