Trainer: Sales Call Centre

2 months ago

Roodepoort, South Africa LegalWise South Africa Full time

Job Title: Trainer: Sales Call Centre
Report Line: Manager: Learning and Development
Department: People And Culture
Location: Somerset Office Park (Hybrid)
Job Type: Permanent
Reference: LW031/2024
Our Commitment to Our Champions
Our Champions work for a common purpose; to empower affordable and timeous access to justice through which individuals can enforce and defend their legal rights. Our Champions are integral to delivering on our brand purpose, and we constantly seek to grow our circle of Champions to enable us to expand our circles of influence. What is important to us is that our Champions feel connected with our purpose, are committed to our vision, feel empowered and recognised. We are thus focused on building people-centred strategies and practices and providing career development opportunities to enable our people to reach their full potential, both professionally and personally. As testament of our commitment to our purpose and vision, Legal Wise continues to be recognised as a Top Employer by the Top Employer Institute for 2024. We value our Champions the way we value our Members.
About the Role:
As a Sales Trainer at Legal Wise, you will play a pivotal role in enhancing the performance of our sales team. Your main responsibility will be to design and deliver impactful training solutions that align with our business goals, fostering a high-performance sales environment. This is an excellent opportunity for a passionate individual who excels in empowering others and thrives in a dynamic, fast-paced setting.
Key Responsibilities:
Training Delivery & Development:

- Design and implement comprehensive training programs that address soft skills, communication, compliance, time efficiency, work ethic, and product/system knowledge.
- Onboard new sales agents by initiating training, establishing coaching plans, and providing necessary resources.
- Identify training needs and common errors through observation, sales report analysis, and consultations with leadership.
- Regularly assess and update training methods to ensure they remain effective and relevant.

Training Logistics & Enhancement:

- Create and manage training schedules to optimize efficiency.
- Develop Unit Standard-aligned training materials and manuals.
- Propose improvements to training solutions and materials based on feedback.
- Gather and analyze participant feedback to drive continuous improvement.

Training Reporting & Administration:

- Track and report all training activities systematically.
- Maintain accurate and up-to-date training records in the learner management system (LMS).
- Design and develop feedback forms to capture valuable insights.

Leadership & Coordination:

- Collaborate with sales teams to ensure that training aligns with the desired outcomes.
- Communicate regularly with relevant teams to ensure the effective delivery of training.

Qualifications and Experience:

- Completed bachelor’s degree or relevant qualification in learning and development.
- Accreditation as a Skills Development Facilitator/Assessor/Moderator is advantageous.
- Minimum of 2 years of training experience in a sales call centre environment.

Skills and Competencies:

- Proficiency in reading and writing English, with fluency in at least one other official African language.
- Strong organizational and interpersonal skills, with exceptional customer service and problem-solving abilities.
- Proficiency in Microsoft Office Suite (Outlook, Word, Excel, Power Point).
- Results-driven with impressive administrative, planning, and time management skills.
- Adaptable to fast-paced environments and capable of delivering exceptional outcomes despite obstacles.

Additional Requirements:

- Willingness to relocate at your own cost.
- Valid driver’s license and own transport required.
- Willingness to travel.
- ITC/criminal check and applicable psychometric assessments will be required.

Legal Wise is committed to protecting your privacy. Your information will be used properly, lawfully, securely, and transparently for the purpose of recruitment processes. Legal Wise has implemented appropriate technical and organisational information security measures to help keep your information secure, accurate and current.
Please note that Legal Wise applies all recruitment and selection processes to the requirements of the EE plan and is committed to transformation.
If you have not received feedback from us within two weeks of submitting your application, please consider it unsuccessful.
Job Types: Full-time, Permanent
Education:

- Bachelors (Required)

Experience:

- training in the call centre: 1 year (Required)

Application Deadline: 2024/10/04

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