Client Service Representative

2 weeks ago


Durban, South Africa Mshindi Consulting Full time

**Title**Client Service Representative

**Department**Client Services

**Job Type**Permanent

**Salary**14500.00 - 14500.00 per annum

**Duties and Responsibilities**
- Logs and tracks all enquiries and complaints on the system (first line of support).
- Handles all general and specific telephonic contact to the Shared Services.
- Conducts preliminary investigations.
- Receive and capture provident fund claims.
- Liaises with relevant parties to resolve complaints.
- Provides superior customer services to members, establishments, service providers and parties via telephonic and other customer contact methods.
- Ensures service levels and performance is maintained in terms of the national Mibco Mission, Vision and Statement.
- Assesses, processes and vets members claims.
- Assists with administration and reception duties from time to time

**Knowledge / Experience / Skills / Abilities**
- Ability to withstand pressure and provide the clients/customers with above average services
- Ability to overcome obstacles and meet targets and deadlines, thereby producing the specified results
- Must at all times be diplomatic and assertive with customers/clients
- Ability to overcome obstacles, make informed decisions and resolve customer problems
- Ability to work independently and use initiative along with problem solving abilities
- Ability to build strong effective relationships with all stakeholders, i.e. existing clients and potential clients as well as internal stakeholders, i.e. colleagues and management
- Excellent communication skills
- Excellent interpersonal and telephone etiquette skills
- Must be meticulous in carrying out tasks/instructions with excellent attention to detail
- Good team player

**Qualifications**
- Matric (Grade 12)
- Labour relations qualification / Financial / Administration Certificate or equivalent advantageous
- Knowledge and experience of Funds processing.
- Knowledge and experience of handling difficult complaints
- Above average verbal communication and listening skills
- Customer service orientated behavior towards callers, service providers,
- Intermediate computer skills

**Salary**: R3,750.00 - R14,400.98 per month

Ability to commute/relocate:

- Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer service (preferred)


  • External Sales representative – Durban

    Found in: Talent ZA 2A C2 - 3 weeks ago


    Durban, South Africa Service Solutions Full time

    External Sales representative Durban Join this National Market leader within the service industry. If you have 3 + years external sales industry experience, and want to join a well established and ever growing company, then this role is for you.Main focus will be servicing existing customers, developing new business and all the relevant admin in between....


  • Durban, South Africa African Recruitment Full time

    **1.** **Client Liaison** - Liaise with client continuously and in a proactive manner regarding shipment events. - Attempt to seek extended business from existing clients and referrals. - Present the company as and when required i.e. company functions, client meetings, etc - Send daily status reports to Clients with current information on all their...

  • Client Services Representative

    Found in: Talent ZA 2A C2 - 3 weeks ago


    Durban North, South Africa Rhenus Logistics Full time

    Main Purpose: Client liaison and responsibility to manage clients shipping requirements for the clients that has been allocated to your portfolio. Ensure that all clients’ needs are met.Key Responsibility Areas: Liaise with client continuously and in a proactive manner regarding shipment eventsAttempt to seek extended business from existing clients and...

  • Client Services Representative

    Found in: Talent ZA C2 - 3 weeks ago


    Durban North, South Africa Rhenus Logistics Full time

    Main Purpose: Client liaison and responsibility to manage clients shipping requirements for the clients that has been allocated to your portfolio. Ensure that all clients’ needs are met.Key Responsibility Areas: Liaise with client continuously and in a proactive manner regarding shipment eventsAttempt to seek extended business from existing clients and...


  • Durban, South Africa The Hiring House Full time

    **FORMAL EDUCATION** - Matric **TECHNICAL/LEGAL CERTIFICATION** - Recognised Qualification as per the FSCA (Advantage) - RE 5 - Registration as an Employee Representative (FSCA) - CPD - COB (Depending on DOFA) **EXPERIENCE** - 2 Years Experience in the Insurance Industry; - 1 Year Client Services - 1 Years experience in: Category A, B, C and retail...


  • Durban, South Africa Express Employment Professionals (Durban South) Full time

    1. Walk in queries Management of an effective client services reception function for the Fund. **Handle all walk-in queries ensuring that**: Client services centre is fully operational to handle queries Processing of changes to member status Issuing and answering queries on benefit statements, beneficiaries, declarations of existence, medical boarding,...


  • Durban North, South Africa Diamond Protection Full time

    Are you a dynamic and results-driven individual with a passion for sales and marketing? We are seeking a Marketing Sales Representative to join our team and spearhead our efforts in promoting our physical guarding services to businesses. **Responsibilities**: - Develop and execute strategic marketing plans to generate leads and drive sales for our physical...


  • Durban, South Africa Watercare Mining(Pty) Ltd Full time

    A young and eager graduate engineer to serve as a site representative at a key account in KZN. The engineer will be responsible for servicing and maintaining client’s water systems on site, as well as laboratory analysis and interpretation, troubleshooting and reporting. Attention to detail, sound technical knowledge and safe working practices will be...


  • Durban, South Africa African Empire Technologies Full time

    **Job Title: Sales Representative - CCTV Security Solutions** **Location**: Durban, KZN (servicing clients throughout KZN) **Type**: Commission-Based **About Us**: African Empire Technologies is a pioneer in security and surveillance, specialising in sophisticated CCTV solutions. Based in Durban, we serve a wide range of clients throughout the...


  • Durban, South Africa Nedbank Full time

    **Job Classification** - Job Family- Administration, Operations and Facilities - Career Stream- Administration, Transactional Processing and Production- Leadership Pipeline- Manage Self: Technical - FAIS Affected**Job Purpose** - To provide quality and accurate business administrative support services to internal and external stakeholders enabling Nedbank to...


  • Durban, South Africa Service Solutions Staffing Full time

    National, well established and ever growing tracking company in Durban West is seeking to employ an external sales representative to join their team. - Cold Calling - Service Clientele - Customer service Main requirements: Grade 12 External sales experience Valid driver’s license Own transport The company offers a basic salary, fuel and cell allowance...


  • Durban, South Africa Sandi Crowther Recruitment Full time

    KwaZulu Natal, Durban - R 14 000 - R 25 000 (Commisson, company car or car allowance and fuel card, cellphone, medical aid contribution) Durban, KZN. Opportunity exists for driven, motivated Sales Representative with solid sales experience to join established distributors of electrical products to take responsibility for servicing existing clients and...


  • Durban, South Africa Work Wise Personnel Solutions Full time

    A small and growing Durban Based ICT company has a position available for an IT Sales Representative to be based at its head office in Westville, Durban, KZN The position is client facing and requires a well-presented logical person with the ability to build on client relationships. The incumbent will also be required to cross and upsell IT solutions...


  • Durban North, South Africa CA Financial Appointments Full time

    **Responsibilities**: - Onboarding new clients - This includes: - Opening and preparing client files and updating our CRM system with new information - Checking all documents and relevant information - Process new business and switches: - Application forms captured correctly and signed by clients - Tracking progress and follow ups - Send statements and...


  • Durban, South Africa Lewyll Communications Full time

    My Client, a National Company in the Power & Hand Tools and Industrial Fasteners market is looking to retain the services of an experienced and successful Sales Representative for their professional sales team **in Durban**. **Key Requirements**: - A tertiary qualification in sales or marketing would be an advantage. - Previous general engineering or...


  • Durban, South Africa Nexus Employment Professionals Full time

    **Technical Sales Representative** **Location**: Durban, KwaZulu-Natal **Salary**: Market-Related Our client in the Engineering industry is URGENTLY looking for an External Technical Sales Representative to join their team. **Minimum Requirements**: - 2+ Years external sales experience within a Manufacturing/Engineering/Minning Environment - Diploma in...


  • Durban, South Africa Sandi Crowther Recruitment Full time

    KwaZulu Natal, Durban - R 10 000 - Responsibilities will include daily contact with clients and call centres performing functions such as management of premium payments, processing withdrawals from investments, handling claims (death, income protection / disability, illness), processing changes to client's personal details, and extracting information on...


  • Durban, South Africa ATLANTEX Full time

    **Sales Representative Job Responsibilities**: - Serves customers by selling products and meeting customer needs. - Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors. - Adjusts content of sales presentations by...

  • Sales Representative

    Found in: beBee jobs ZA - 1 week ago


    Durban, KwaZulu-Natal, South Africa Jobking Full time

    Responsible for the sale and promotion of all our RAC+PAC and VRF products. The successful candidate will be responsible for the sale of company products to primary decision makers focusing within end users and service providers (e.g. contractors, consultants), whilst building and maintaining long-term customer relationships and using company defined sales...


  • Durban, South Africa Smart HR Solutions Full time

    We are looking for a dynamic external sales representative to join a company who operates within the Security Industry. **Duties and Responsibilities** - Conduct sales presentations and demonstrations of products and services. - Building and maintaining relationships with clients and prospective customers. - Stay updated on industry trends, products and...