Client Services Representative

3 weeks ago


Durban North, South Africa Rhenus Logistics Full time

Main Purpose:

Client liaison and responsibility to manage clients shipping requirements for the clients that has been allocated to your portfolio. Ensure that all clients’ needs are met.

Key Responsibility Areas:

  • Liaise with client continuously and in a proactive manner regarding shipment events
  • Attempt to seek extended business from existing clients and referrals
  • Monitor daily closer to ready date as to ensure cargo collected on ready date
  • All info needs to be cross communicated to this person to ensure delegated work had been executed
  • Manage client administration on an international level e. dispatch routing orders and arrange inspections
  • Rate Proposal and SOP’s updates for existing clients
  • Communicating Sell rates to Clients
  • NAC must be followed up with Trade Lane and communicated in writing to Clients
  • Ensure clearing instructions or export instructions are completed in full
  • Develop and provide clients according to the monthly / quarterly KPIs
  • Secure extension business from existing accounts


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