Client Service Representative

2 weeks ago

Durban, South Africa African Recruitment Full time

**1.** **Client Liaison**
- Liaise with client continuously and in a proactive manner regarding shipment events.
- Attempt to seek extended business from existing clients and referrals.
- Present the company as and when required i.e. company functions, client meetings, etc
- Send daily status reports to Clients with current information on all their shipments.

**2. Shipment booking and Co-ordination**
- Liaise with Client Services department and Trade Lane to co-ordinate the booking and loading of shipments. Relay information to supplier’s offices / trade lane relating to pending orders to establish ready date.
- Monitor daily closer to ready date as to ensure cargo collected on ready date.
- All info needs to be cross communicated to this person to ensure delegated work had been executed.
- Manage client administration on an international level i.e. dispatch routing orders and arrange inspections as required.
- Ensure documents are received in full as to enable WNL to process clearance and invoice out.

**3.Rates**
- Responsible for all rates relating to existing clients, including changes relating to Freight Rates (origin, warehousing and annual clearing rates).
- Rate Proposal and SOP’s updates for existing clients.
- Communicating Sell rates to Clients.
- NAC must be followed up with Trade Lane and communicated in writing to Clients
- Communicate buy and sell rates to operations.

**4. Managing of Key Accounts**
- Regular service calls to existing customers, at least once a month.
- Service call reports within reasonable timeframe.

**5. Estimates**
- Creating estimate links to Estimates.
- Quality checks prior to sending estimates to the client.
- Send estimates to clients.

**6. Queries**
- Query Resolution and assist all departments as well as client to resolve any query pertaining to a client in your portfolio speedily.
- Ensure clearing instructions or export instructions are completed in full.
- Develop and provide clients according to the monthly / quarterly KPI’S.
- Secure extension business from existing accounts.
- Proactively managing of credit limits of Clients to ensure that entries are not suspended
- Assisting with the recovering outstanding payments
- Presentation of Up and Down trade report on a monthly basis
- Shipment report to be sent daily

**Job Types**: Full-time, Permanent

**Education**:

- Diploma (required)

**Experience**:

- client interfacing: 2 years (required)
- freight forwarding and clearing: 5 years (required)

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