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Administrator: Sla

4 months ago

Midrand, South Africa Mustek Full time

**Purpose**:
To ensure that SLA's with clients are met and that small projects get implemented, prepare SLA reports for SLA meetings.

**Responsibilities**:

- Meet with customers on a regular basis to carry out service reviews against SLA expectations.
- Liaises regularly with internal service providers to review and improve performance against SLAs.
- Reviews and renegotiates SLAs to meet changed needs as appropriate (in conjunction with Financial Manager).
- Develops and takes overall ownership of a Continuous Service Improvement Programme (CSIP) for ICT service delivery in line with business cost justifications.
- Filing all agreement with the clients.
- Ensures compliance with procedures and standards.
- Creates and maintains a catalogue of available services and uses this as the basis for Service Level Agreements (SLAs).

**Qualification and Experience**:

- Matric
- A+ and 2 years SLA experience

**Skills and Knowledge**:

- Good knowledge of general administrative and internal processes
- Customer service knowledge
- Good administration skills
- Good communication skills