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    Johannesburg, South Africa Time Personnel Full time

    **Job Overview**: **Date Posted**: Posted 3 hours ago- **Location**: Johannesburg, Gauteng- **Job Title**: Office Administrator- **Education Level**: High School / Matric- **Job Level**: Intermediate- **Minimum Experience**: 1 - 3 Years**Office Administrator job vacancy in Johannesburg.**: Do you live in the northern suburbs in Gauteng and have all round...

Office Administrator

4 months ago

Johannesburg, South Africa Dial a Nerd Full time

Role Overview:
The primary objective of this position is to ensure exceptional customer service by efficiently coordinating our technicians' appointments, maintaining consistent communication with clients, and promptly addressing any issues that may arise. This role also involves managing change and handling challenges in a dynamic support setting. The goal is to enhance customer satisfaction, fulfill client expectations, and schedule technician appointments in alignment with customer needs whilst maximizing techician calendars. The role acts as the central contact for all booking-related matters, working with both internal and external parties. The completion of general adminstrative tasks will be required from time to time.

Key Responsibilities:

- Serve as the main point of contact between our technicians and clients;
- Coordinate and schedule bookings to deliver and maintain superior customer service that exceeds expectations;
- Supervise daily job scheduling, oversee workflow, and provide administrative assistance;
- Organize staff assignments for requested shifts, assessing logistics and resource needs;
- Assist in efficiently managing department resources;
- Exhibit professional communication skills consistently;
- Remain composed when encountering challenges and prioritize tasks to optimally serve clients;
- Conduct miscellaneous administrative duties as required;
- Accountable for establishing new client accounts;
- Oversee the front office as a welcoming computer drop-off center for customers, fostering a friendly and approachable atmosphere;
- Manage computer labeling, booking, and service ticket creation processes;

Essential Skills and Qualifications:

- Exceptional social and interpersonal skills;
- Excellent time management and organizational capabilities;
- Strong verbal and non-verbal communication skills;
- Proficient problem-solving abilities;
- BONUS: Experience in project management;
- BONUS: IT support skills (or an advanced understanding).