Service Delivery Manager
1 week ago
**Responsibilities**:
- Service Design, Implementation & Testing
- Service Take-On
- Service Stabilization or Hyper Care
- Operational Service Management
- Customer Relationship Management
- Contract Management
- AWS Cost Management
- Service Level Management
- Service Escalation Management
- Service Automation
- Service Improvement
- DevOps Deployment
- Define and refine the Service Scope based on the Service Catalogue
- Run process design workshops with customers, capturing core processes in Swimlane Diagrams with a focus on the interaction between Customer and processes;
- Design and work with the team to implement the and AWS Service Management Tools;
- Develop and manage the execution of meaningful Operational Readiness Tests;
- Develop comprehensive Service Delivery reports with a keen eye on what it is that makes this service special for the customer.
**Qualifications**
- We are deep SAP specialists and our customers expect us to be able to have a sensible conversation about SAP. As a Service Delivery Manager, you are the key interface between the Customer.
- For that to be a trusted and value-added relationship, you need to be able to have meaningful conversations with SAP Functional, Technical and Management capabilities within the customer.
- In addition to being fluent in ‘SAP Speak’, a good understanding of ITIL processes and terminologies is important, as is a level of affinity with Infrastructure Management, Data Lifecycle Management, and Solution Manager.
**Salary**: R374,565.10 - R992,266.87 per year
Application Question(s):
- How Many years of Experience as a Service Delivery Manager?
- Are you South African?
- What is your Working Visa Status?
- What is your Annual Salary Expectation?
**Experience**:
- AWS: 3 years (preferred)
- SAP: 3 years (preferred)
**Speak with the employer**
+91 8826415357
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