Vsd Service Manager

8 hours ago

Johannesburg, South Africa SFG ENGINEERING SERVICES (PTY) LTD Full time

The Service Manager will be responsible to manage the service team and organise the service appointments. The manager is responsible for creating and maintaining systems to keep track of and manage spares holding, repairs, invoicing, warranty, labour and site work ensuring that costs are known, managed and profitability maintained. **This responsibility is for all Drives service countrywide.**

The Service Manager will be required to ensure all reporting and administrative duties are up to date monthly.

The Service Manager needs to lead his team to ensure that the Customer service is on a high level and meets customers expectation.

Assist with technical queries, liaise with the factory to ensure the support level is maintained

**Management and Administration of Service Centre**:
◼Put in place necessary procedures and systems for administration of the Service Centre.

◼Ensure that customers are timeously and correctly invoiced, where applicable.

◼Create and keep a set of master technical files up to date, for each product.

◼Ensure sufficient stock levels of required spares.

◼Ensure that branches establish and maintain the same systems.

◼Report failures, statistics, invoicing and other matters as may be required periodically.

**Administration of Warranties**:
◼Prepare and submit warranty claims

Keep record of all warranty claims

◼Ensure that all warranty values are recovered.

**Training of Service Technicians**:
◼Train or arrange training of Service Technicians on all LV and MV Drives and Soft Starters.

**Support and training of service at Branch level**:
◼Ensure that technical expertise at the Branches is at the same level as Head Office.

◼Ensure that all systems and procedures as implemented at Head Office are also implemented at the Branches.

◼Ensure that all Branches have the same technical documentation and service information as Head Office.

**Provide 24-hour technical support**:
◼Need to ensure that telephonic support to service technicians, customers, branches and sales representatives are in place.

◼Assistance and organisation of on-site support for customers, branches for the use of the service team in the following:
◼Commissioning

◼Fault repair

◼Site Meetings

◼Problem evaluation

◼**Analyse schematic diagrams**

◼Scheduling of commissioning and **testing panels**

**Repair drives and soft starters**:
Need to ensure that the following processes are followed and report on:
◼Receive, analyse and repair faulty units

◼Repairs on-site

◼Report to clients in writing

◼Keep proper record of returns and repairs.

**Training**:
◼Assist with, or give customers technical training periodically as may be required.

◼Ensure all technicians are trained and equipped with the necessary knowledge.

**QUALIFICATIONS/ EXPERIENCE**

◼Grade 12/Matric

◼A recognized and relevant qualification (Electrician or Technician + N5/T3).

◼At least 3 years work experience specifically related to Management in a service environment.

◼At least 3 years work experience specifically related to **VSD service and repairs.**

◼Computer literacy - good general computer knowledge and experience as well as Windows, MS Word, Excel, Power Point and Outlook.

◼Good negotiation and presentation skills.

**SPECIAL REQUIREMENTS**

◼Must be able to manage and plan the service team activities.

◼Must be able to read, write, speak and understand the English Language.

◼**Valid Code 8 Drivers Licence.**

◼Must be able to communicate clearly and concisely, orally and in writing, including formal communications and making presentations.

Must possess the ability to make independent decisions when circumstances warrant.

◼A keen sense of urgency with strong customer service orientation.

**Willingness and freedom to travel extensively, including frequent overnight stays away from home.**

◼Hard working, resourceful, ambitious and have excellent business acumen.

◼**Be able to negotiate and close deals.**

**WORKING CONDITIONS**

◼**Position may require out of town travel from time to time.**

◼**Subject to work beyond normal working hours, evenings, weekends and holidays, should the need arise.**

◼Attends and **participate in continuing educational programs**designed to keep you abreast of changes in your profession.

◼Must be able to work with limited supervision.

**GENERAL**

◼The prescribed Company Procedures, including signature mandates must be complied with at all times.

◼All staff are required to service customers promptly and courteously and ensure that all calls are returned, that queries are speedily answered and all commitments are timeously fulfilled.

◼Perform any other reasonable duty delegated to you as and when required to ensure smooth operation of the company.

**Job Types**: Full-time, Permanent

Pay: R1 000,00 - R1 001,00 per month

**Education**:

- Certificate (required)

**Experience**:

- VSD Service & Repairs Manager: 3 years (required)
- Technical documentation: 3 years (required)
- Training LV, MV Drives

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