Assistant Front Office Manager
4 weeks ago
**ASSISTANT FRONT OFFICE MANAGER**
Provides support to the Front Office Manager in the daily running of the front office operations.
**Minimum Experience and Qualification Required**:
- Grade 12
- Post matric hotel school qualification would be advantageous.
- 2 - 3 years’ experience in a 5-star hotel or similar environment
- Computer literacy
- Opera Cloud Knowledge
- Previous leadership role
- Excellent communication skills
- High level of English proficiency
- Ability to plan.
- Ability to train and develop a team.
- Must be motivated, enthusiastic, and energetic.
- Must be a team player, with a positive attitude.
- Must be willing to work shifts.
- Must be able to work under pressure.
- Own transport preferable
**Key Performance Objectives**:
- Supervise Front of House areas to the standards laid down by the Company,
- Ensuring that all duties and responsibilities carried out in Front Office are in line with the Front Office SOP is always adhered to,
- Ensuring that check-in procedures are strictly adhered to,
- Ensuring effective liaison between reservations and front office staff,
- Ensuring that all charges are correctly entered on the guest's bill and that this is always up to date,
- To carry out or ensure that regular On-the-Job training is taking place to agreed standards,
- To act as Duty Manager when required,
- Ensuring accurate and timeous submission of all reports and administrative work,
- To monitor trends within the industry and make suggestions how these could be implemented,
- Train, supervise and support office staff, including receptionists and duty managers,
- Schedule shifts,
- Ensure timely and accurate guest service,
- Ensuring the front desk provides a professional and friendly service for guests,
- Dealing with guests, including handling complaints when they come to the desk,
- Troubleshooting emergencies, and
- Liaising with other departments
**Job Types**: Full-time, Permanent
**Experience**:
- 5-star Hotel: 3 years (required)
- Assistant Front Office Manager: 2 years (required)
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