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Front Desk Coordinator
2 weeks ago
Luxury brand Africology is looking for a self-motivated and attentive Front Desk Coordinator who will be responsible for the full front desk function with a strong focus on quality control within our high-end spa.
Due to the nature of our business, weekend work is required and being available to "stand-in" for another staff member on short notice might be necessary from time to time.
Immediate Availability Advantageous
Front Desk
- Responsible for the full front desk function answering phones, make bookings etc
- Ensure adherence to all SOP's within the spa
- Ensure optimal day to day running of the spa
- Daily reporting on operations to HO
- Laundry Management
- Maintenance and Security
- Stock audits done weekly & monthly
- Manage daily housekeeping
- Opening/closing duties
Quality Control
- Handson approach required with all Spa operations
- Systems Orientated
- Process driven and follow through
NB: - Application of industry best practices
- Strong knowledge of customer care processes and techniques
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