Front Desk Coordinator

2 weeks ago


Constantia, Western Cape, South Africa Africology Full time

Luxury brand Africology is looking for a self-motivated and attentive Front Desk Coordinator who will be responsible for the full front desk function with a strong focus on quality control within our high-end spa.


Due to the nature of our business, weekend work is required and being available to "stand-in" for another staff member on short notice might be necessary from time to time.


Immediate Availability Advantageous

Front Desk

  • Responsible for the full front desk function answering phones, make bookings etc
  • Ensure adherence to all SOP's within the spa
  • Ensure optimal day to day running of the spa
  • Daily reporting on operations to HO
  • Laundry Management
  • Maintenance and Security
  • Stock audits done weekly & monthly
  • Manage daily housekeeping
  • Opening/closing duties

Quality Control

  • Handson approach required with all Spa operations
  • Systems Orientated
  • Process driven and follow through
    NB:
  • Application of industry best practices
  • Strong knowledge of customer care processes and techniques

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