Wine Estate F&b Manager

7 months ago


Constantia, South Africa HotelJobs.co.za Full time

**Wine Estate F&B Manager #59**

**Personal Attributes & Requirements**
- Excellent leadership abilities.
- Decisive.
- Ability to handle well under pressure.
- Strong planning and organisational skills.
- Own Transport & Valid Driver’s License

You would be required to have a completed Matric and have at least 3 - 5 years’ experience in managing large sales and/or service teams. Formal studies in Hotel / restaurant management and or Retail experience is advantageous.

**Workdays/ Shifts**:
Monthly shift roster. Working week includes weekends and Public Holidays.

**Responsibilities: Hospitality**
- Overseeing floor managers whilst they are maintaining service level of staff
- Assist PR & Events Co-ordinator in arranging functions - tasting room, meetings, staff functions and marketing functions
- Provide training for a high level of service in the Tasting Room
- Manage customer experience throughout the customer journey on the Estate
- Provide exceptional customer service

**Responsibilities: Administration**
- Conduct opening and closing duties of all Tasting Rooms and stores
- Manage the front of house staff including but not limited to monthly rosters, overtime approvals, disciplinary action, recruitment
- Manage online reviews and customer complaints
- Constantly evaluate service and offering to create and adapt plans for improvements
- Oversee orders for Front of house stock eg. Retail, Water, packaging etc. in accordance with budget
- Ensure stock control and reconciliation of storerooms
- Set monthly sales targets in conjunction with the Sales & Marketing Manager and create sales strategy to meet targets
- Prepare and present monthly sales and operation reports
- Execute business objectives

Remuneration R25000 - R35000 neg

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