Duty Manager

2 weeks ago

Constantia, Western Cape, South Africa HotelJobs Full time

Kendrick Recruitment is now seeking an experienced
Duty Manager for a luxury 5* Boutique Hotel in
Constantia, Cape Town.

As a Duty Manager, you will play a pivotal role in overseeing the smooth operation of the hotel and ensuring the highest levels of guest satisfaction.

This position requires a strong leader with exceptional interpersonal skills, a keen eye for detail, and a passion for delivering impeccable service.


Responsibilities:

  • Ensure that all guests receive a warm welcome and are attended to promptly and courteously.
  • Handle guest complaints, inquiries, and special requests efficiently and professionally.
  • Act as a point of contact for VIP guests, ensuring personalized attention and exceptional service.
  • Oversee the daily operations of the hotel, including front desk, housekeeping, food and beverage, and other departments.
  • Coordinate with department heads to maintain highquality standards throughout the property.
  • Monitor and maintain the hotel's appearance and cleanliness to reflect the Hotel's luxury brand image.
  • Lead and motivate the hotel staff, fostering a positive and cohesive team environment.
  • Conduct regular staff meetings and training sessions to ensure all employees are wellinformed and updated on hotel policies and procedures.
  • Provide guidance and support to staff, ensuring their professional growth and development.
  • Assist in monitoring revenue streams and identifying opportunities for upselling and revenue growth.
  • Collaborate with relevant departments to control operational costs without compromising on service quality.
  • Oversee the smooth transition between shifts, ensuring effective communication and handovers.
  • Maintain a strong presence during peak hours and special events to address any issues promptly.
  • Ensure compliance with all hotel policies, procedures, and brand standards.

Requirements:

  • Bachelor's degree in Hospitality Management or a related field preferred.
  • Proven experience in a supervisory or management role within the hospitality industry, preferably in a luxury hotel setting.
  • Exceptional communication and interpersonal skills to interact with guests and staff effectively.
  • Strong leadership abilities and the ability to make quick, wellinformed decisions.
  • Proficient in Microsoft Office Suite and hotel management software.
  • A flexible schedule with the ability to work evenings, weekends, and holidays as required.
  • A commitment to maintaining the hotel's reputation for excellence in service.

Renumeration:

  • R19,000
  • R20,000 liveout

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