Debt Counseling Team Leader

2 weeks ago

Cape Town, South Africa Infinity Group Full time

**Debt Counseling Team Leader**

Who are we and what do we believe in?

We are deeply digitally focused, highly energetic, and very ambitious.

Infinity Group forms part of the Balfour Group which was founded in 2017, merging several successful tech businesses.

The engine that drives our growth is an exceptional combination of technology, marketing, sales and revenue collection, driven by a team of extraordinary talent.

Our FinTech arm Infinity Group is looking for a Legal Team Leader to join our team and help us on our journey of Hyper Growth

The Role

You will be responsible for a team that is able to provide our clients great customer service, generate proposals in order to provide clients with the best results from debt counseling possible all within a limited timeframe to make sure court dates can be obtained with no risk to our clients. You and your team are responsible to make the promise made by our sales team a reality.

Responsibilities and Duties include, but not limited to:
Strong leadership is key and you will be required to fulfill the following:

- Providing training, coaching, performance improvement plans for all agents within your department
- Ability to motivate your team on team and individual and team level
- Ensure that all agents are informed and understand all our current and updated HR policies
- Performance management of the agent within your department
- Understand and clearly articulate the department objectives and how these relate to the wider business requirements.

**Your strong management requirements will mean you are able to**:

- Ensure excellence in customer service on all platforms and mediums.
- Prepare all daily, weekly and monthly reporting on team performance set against targets.
- Ensuring that each agent fully understands their roles and duties and requirements.
- Make sure staff are effectively trained.
- To ensure that communication channels are managed effectively and with care and respect.
- Ensure that all relevant HR related documentation is submitted electronically as well as manual submission to the department manager.
- To ensure that QA control measures are put in place in order to ensure accurate completion of the work completed by agents.
- Monitoring and call listening is required as additional monitoring with tools that have been provided by the company.
- Provide guidance and solve the more difficult client cases in which agents need assistance.
- Manage timekeeping and attendance
- Manage targets, performance and Incentives
- Follow the company rules and regulations and be an ambassador of the business.

**Qualifications and Experience**:

- Exceptional drafting skills
- Undergraduate degree
- Debt review experience
- Completed DC qualification
- Experience in leading and managing a team
- Willingness to learn
- A strong ability to communicate effectively with multiple stakeholders and other departments

**Your team**:

- Culture is everything in this business. We believe in winning as a team and have a highly collaborative environment.
- The office space is vibey and we believe in having a fun work environment for everyone.
- We celebrate success We believe that hard work pays off. We have high expectations of ourselves and of others, but excellence deserves reward and there are great incentives and bonus structures in place to support this.

**Employment type**:
Permanent

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)

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