On-boarding Support Team Leader

3 months ago


Western Cape, South Africa Vantage Debt Management Full time

VDM is looking for hungry, energetic, and positive individuals to join its growing team. Be a part of a young and exciting company in the financial services industry. If you are keen to make a positive difference in people’s lives and grow your finance career at the same time this is the opportunity for you.

**Responsibilities**:

- Reporting to the Operations Manager on a weekly basis
- Interviewing and training new staff
- Monitoring/managing the team's daily performance
- Achieving company objectives through effective planning, setting goals, analyzing performance data, and projecting future performance.
- Solving complaints and answering questions escalated by the team
- Presenting monthly performance to senior management team
- Improving processes so that it becomes more efficient
- Preparing relevant reports for senior management
- Running performance counseling for underperformers
- Identifying and addressing key issues in the team

**Requirements**:

- Open to Operations [Internal]
- Minimum of 12 months of work experience at Vantage [Internal]
- 1 year minimum
- Debt counselling experience


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