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Client Services Administrator

3 months ago

Johannesburg, South Africa Nedbank Full time

**Requisition Details & Talent Acquisition Contact**
- REQ: 131183- Talent Acquisition Consultant: Lerato Sithole- Location: 135 Rivonia Road, Nedbank Head Office, Sandown- Cluster: Nedbank Wealth
- Insurance- Closing Date: 7 February 2024**Job Family**
- Administration, Operations and Facilities

**Career Stream**
- Administration, Transactional Processing and Production**Leadership Pipeline**
- Manage Self: Technical

**FAIS Affected**

**Job Purpose**
- To provide quality and accurate business administrative support services to internal and external stakeholders enabling Nedbank to achieve its business goals.

**Responsibilities**:

- Action stakeholder requests by capturing and processing the administration request on the relevant system.
- Action vendor invoice payments by capturing and processing the data on the relevant system.
- Perform reconciliations from Supplier invoice and general leadger accounts by comapring with the supporting documents and Management Information Systems (MIS).
- Contribute to revenue increase by driving the submitted sales to completion.
- Compile a catalogue of services by allocating costs per product.
- Ensure recovery of costs for services rendered by maintaining and monitoring the transfer pricing system.
- Ensure delivery of value for services rendered by utilising product MIS as input into vendor engagement meetings for the purpose of driving down costs.
- Monitor departmental financial performance by analysing actual to budget variances.
- Minimise financial and reputational risk by ensuring accuracy of processing activities.
- Minimise operational costs by avoiding unnecessary expenditure.
- Provide feedback to internal and external stakeholders by generating and making available relevant reports and MIS.
- Meet and exceed internal and external client needs by timeously responding to queries and actioning the request within the Service Level Agreement (SLA)
- Ensure to follow through relevant tasks by monitoring and verifying the process flow till completion.
- Ensure to verify and authenticate reports, data and transactions by physically extracting, generating and checking reports from the system.
- Verify client information on systems in accordance with Nedbank policies and FICA rules.
- Prepare trustee meeting packs and month end packs for management.
- Maintain and update the administration files and legal documents by saving electronic files on server or physical secure repository.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
- Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
- Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
- Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.

**Essential Qualifications - NQF Level**
- Matric / Grade 12 / National Senior Certificate
- Preferred Qualification- Diploma: Financial Management / Diploma in Business Administration
- Minimum Experience Level- 1 year or more HOC or personal lines Insurance experience preferably

**Technical / Professional Knowledge**
- Administrative procedures and systems
- Banking knowledge
- Banking procedures
- Business terms and definitions
- Data analysis
- Relevant regulatory knowledge
- Business writing skills
- Product Knowledge
- Relevant system knowledge
- Governance, risk and controls
- Behavioural Competencies- Communication
- Collaborating
- Customer Focus
- Initiating Action
- Work Standards
- Managing Work

**Disclaimer**
- **_Please contact the Nedbank Recruiting Team at +27 860 555 566_