Client Service Administrator in Operations Team

4 months ago

Johannesburg, South Africa Onebase Systems Full time

Johannesburg

Embark on a rewarding career with Onebase, a dynamic financial data software services provider dedicated to transforming data to assist in decision-making for financial services businesses. Our mission is to distill intricate information from diverse sources into insightful reports, providing unparalleled service to our valued clients.

**Overview**:
As a Client Service Administrator in our Operations team, you will play a pivotal role in ensuring the seamless flow of financial data and delivering top-notch service to our clients. Your responsibilities will span a range of crucial activities, contributing to the success of our clients and the growth of Onebase.

**Key Responsibilities**:

- Precision in Data Delivery
- Execute data gathering, loading, and capture processes with meticulous attention to detail
- Guarantee the accurate and timely delivery of financial data to clients within agreed-upon timeframes
- Validate data integrity, troubleshoot discrepancies, and ensure data quality meets our high standards
- Client Onboarding Excellence
- Collaborate with the onboarding team to facilitate a smooth integration process for new clients
- Align with project scopes, ensuring that onboarding processes meets client expectations
- Act as a liaison between clients and internal teams to address onboarding challenges promptly and effectively
- Documenting Deliverables and Role
- Maintain comprehensive and up-to-date documentation of all client interactions, processes, and deliverables
- Create clear, concise, and user-friendly documentation for internal and external reference
- Regularly review and update documentation to reflect any changes in processes or client requirements
- Exceptional Customer Service
- Proactively engage with clients to understand their needs and expectations
- Respond to client queries promptly, demonstrating a deep understanding of their unique requirements
- Collaborate with cross-functional teams to resolve client issues and optimise the overall client experience

**Requirements**:

- Prior experience in the financial services industry
- Ideally, 2-3 years’ experience in a client service role
- Bachelor’s or College Degree in Technical, Business, Finance, Administration, or Communication (advantageous)

**Knowledge & Skills**:

- Proficient in Excel
- In-depth knowledge of the finance industry, including financial instruments, market dynamics, and industry trends
- Exceptional communication and client-servicing skills
- Analytical mindset with the ability to interpret complex financial data
- Strong time management skills, ensuring deadlines are consistently met
- Logical thinking and problem-solving abilities
- Unwavering attention to detail, minimizing errors and ensuring data accuracy
- Ability to thrive under pressure and navigate challenging situations
- Strong multitasking abilities to manage diverse client portfolios
- A continuous thirst for knowledge, staying abreast of industry developments
- A commitment to delivering the highest level of service with a proactive approach

**The ideal Client Services Administrator**:

- Team player, collaborating effectively with colleagues across departments
- Self-motivated, with a drive to excel in a dynamic work environment
- Independent, demonstrating initiative and taking ownership of tasks
- Diligent, consistently meeting high standards of work quality
- Persistent, pursuing solutions to challenges with determination
- Ambitious, aspiring to contribute to the success and growth of the company
- Adaptive and versatile, thriving in the challenges of a rapidly growing company
- Positive “can-do” attitude, fostering a constructive and supportive work environment

Join us in shaping the future of financial data services and be a key player in our commitment to excellence and client satisfaction.

  • Client Services Administrator

    3 months ago

    Johannesburg, South Africa Nedbank Full time

    **Job Classification** - REQ- 129855 - Lerato Sithole- Location: Sandton- Job Family- Administration, Operations and Facilities - Career Stream- Administration, Transactional Processing and Production- Leadership Pipeline- Manage Self: Technical - FAIS Affected**Job Purpose** - To provide quality and accurate business administrative support services to...

  • Client Services Administrator

    4 months ago

    Johannesburg, South Africa Isilumko Staffing Full time

    A top company in the insurance industry is seeking a Client Services Administrator to start in their Branch administration department in Rustenburg. **Purpose** To provide professional first line support to clients and sales support **Responsibilities** - Render client services: updating client personal details, inform clients and update changes to their...

  • Lead Client Relationship Manager

    4 months ago

    Johannesburg, South Africa Connections in Mind Full time

    **Overview**: Connections in Mind is a remote-based pioneering community interest company offering evidence-based coaching programmes to support children and adults with executive function related organisational, learning, and emotional challenges. Our programmes are delivered by our freelance coaches with backgrounds in psychology, education, and coaching,...

  • Client Services Administrator

    4 months ago

    Johannesburg, South Africa Isilumko Staffing Full time

    A top company in the insurance industry is seeking a Client Services Administrator to start in their Branch administration department in Rustenburg.PurposeTo provide professional first line support to clients and sales supportResponsibilitiesRender client services: updating client personal details, inform clients and update changes to their policy, handle...

  • Trucking Administrator

    4 months ago

    Johannesburg, South Africa Smartworks Service Full time

    **Job Title: Experienced Trucking Administrator** Location**:Remote** Our esteemed clients, top transportation brokers, and trucking companies in the United States, seek adept and experienced Trucking Administrators to enrich their vibrant teams. As a Trucking Administrator, you will play a pivotal role in empowering and streamlining various operational...

  • Operations Manager/administrator

    4 months ago

    Johannesburg, South Africa Pronto Labour Team Full time

    **OFFICE ADMINISTRATOR/OPERATIONS **with Accounts experience** - **MUST have** EXCEL **experience **Honeydew, West Rand, Gauteng** - Office Administrator/Operations/Warehouse - MUST have** Extensive knowledge with EXCEL**: - Mandatory - Accounts experience - TECHNICAL accumen will be a Highly Advantage - Matric - . MINIMUM 3 Year's working experience - For...

  • Service Operations Manager

    4 days ago

    Johannesburg, Gauteng, South Africa Pronto Labour Team Full time

    Service Manager Job DescriptionWe are seeking a highly experienced Service Manager to join our team at Pronto Labour Team. The successful candidate will be responsible for ensuring optimal productivity of our workshop and field service operations.Key Responsibilities:Deliver professional and efficient services to our customersEnsure all service operations...

  • Operations Administrator

    4 months ago

    Johannesburg, South Africa Tsebo Group Full time

    **About Us**: As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients **reduced costs, risk and complexities** together with **increased quality, efficiency and productivity**. We specialise in **Catering**, **Facilities Management**, **Cleaning and Hygiene**, **Pest Control**, **Protection**, **Energy**,...

  • Client Services Manager

    4 months ago

    Johannesburg, South Africa Smith Garb Full time

    Gauteng, JHB - Northern Suburbs - R540 000 Annually Cost To Company (Negotiable) Investment concern, based in the north of Johannesburg, is looking for a Client Services Manager to join their team. This is a hybrid role within a lovely company. **Qualifications and Experience**: - Matric **essential**: - BCom Business/ Administration/ Marketing/ Finance/...

  • Client HR Administrator

    4 months ago

    Johannesburg, South Africa LRI Invest Full time

    Description **Job Description**: Department: - Operations CLIENT HR ADMINISTRATOR (based Johannesburg) Reporting remotely to Client HR Operations Manager (based UK) As Client HR Administrator, you will play a crucial role in ensuring the seamless functioning of our HR operations and services to clients. You will be responsible for various administrative...

  • Head of Operations and Client Services

    3 weeks ago

    Johannesburg, Gauteng, South Africa Genpact Full time

    About the RoleWe are seeking a highly experienced and skilled Senior Operations Director to lead our operations team and drive business growth for one of our largest clients. As a key member of our leadership team, you will be responsible for overseeing the end-to-end client service delivery and profit and loss (P&L) for multiple offices located in...

  • Reseller - Operations Team Leader

    4 months ago

    Johannesburg, South Africa UNITED PARCEL SERVICE Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

  • Part-time Client Relationship Manager

    4 months ago

    Johannesburg, South Africa Connections in Mind Full time

    **Overview**: Connections in Mind is a remote-based pioneering community interest company offering evidence-based coaching programmes to support children and adults with executive function related organisational, learning, and emotional challenges. Our programmes are delivered by our freelance coaches with backgrounds in psychology, education, and coaching,...

  • Client Relationship Manager for Luxury Retail

    3 weeks ago

    Johannesburg, Gauteng, South Africa Service Solutions Full time

    Job SummaryWe are seeking a skilled Client Relationship Manager to join our team at Service Solutions. As a Client Relationship Manager, you will be responsible for building and maintaining strong relationships with our clients in the luxury retail industry.Key ResponsibilitiesDevelop and implement strategies to enhance client relationships and drive...

  • Finance Administrator

    4 months ago

    Johannesburg, South Africa Cool Ideas Service Provider Full time

    **_Cool Ideas, leading ISP in Rosebank Johannesburg requires a Finance Administrator to join our team._** There are general administrative functions that accompany this role. **Key Performance Areas**: - Ensuring the suspensions are run according to the SOPs. - Management and control of the LOD process according to the SOPs. - Responsible for running the...

  • Financial Administrator

    3 months ago

    Johannesburg, South Africa Cool Ideas Service Provider Full time

    **_Cool Ideas, leading ISP in Rosebank Johannesburg requires a Financial Administrator to join our team._** There are general administrative functions that accompany this role. **Key Performance Areas**: - Ensuring the suspensions are run according to the SOPs. - Management and control of the LOD process according to the SOPs. - Responsible for running...

  • Client Services Team Leader

    4 months ago

    Johannesburg, South Africa Energy at Work Projects Full time

    **Join Our Client as a Customer Service Team Leader** Are you a dynamic leader with a passion for providing exceptional customer service? Do you thrive in a fast-paced environment and have a track record of effectively managing teams? If so, we want you to be a part of our Customer Service Department as a Customer Service Team Leader. **Role Overview**: As...

  • Luxury Retail Team Lead

    5 days ago

    Johannesburg, Gauteng, South Africa Service Solutions Full time

    {"title": "Team Manager - Luxury Retail Sandton", "description": "Job SummaryService Solutions is seeking a highly skilled Team Manager to lead our luxury retail team in Sandton. As a key member of our management team, you will be responsible for driving sales growth, improving customer satisfaction, and developing a high-performing team.Key...

  • Client Services Team Leader

    4 months ago

    Johannesburg, South Africa Energy at Work Projects Full time

    **Job description**: Providing leadership, training, and supervision for a team of employees. Ensuring the smooth operation of the company’s Customer Service Department. A customer service team leader must ensure that any issues are resolved within their department and in a timely manner. If a problem arises, a customer service team leader can be called...

  • Investment Team Administrator

    4 months ago

    Johannesburg, South Africa Macdonald & Company Full time

    **Location**: **Johannesburg** **Salary**: **500,000** **Job Type**: **Permanent** **Reference**: **68243** **Job Summary**: Enthusiastic about becoming a member of a group of companies that are exceptional in their investment management? Our esteemed client has maintained a steadfast and well-rounded approach toward property development, investment,...