Client Service Consultant

2 months ago

Johannesburg, Gauteng, South Africa Santam Full time

About the Role

Santam, the market leader in the general insurance industry in Southern Africa, is seeking a Client Service Consultant to join their team. As a Client Service Consultant, you will be responsible for delivering world-class products and services to clients, while achieving targets in an inbound and outbound call centre environment.

Key Responsibilities

  • Capture client information accurately on the relevant system.
  • Execute broker requests within agreed timeframes, quality standards, and legislation.
  • Handle administrative tasks according to agreed standards and turnaround times.
  • Engage with brokers in a client-centric manner.
  • Ensure accurate completion of broker requests and follow up to resolve queries timeously, as per service level agreement.
  • Provide effective, efficient, and professional service to all clients and offices, both telephonically and through written correspondence.
  • Ensure client service level agreements are met and exceeded.
  • Utilize excellent time management skills.
  • Consistently achieve agreed productivity.

Requirements

  • Matric certificate or equivalent qualification.
  • FAIS compliant (30 credits NQF level 4).
  • Experience in short-term insurance.
  • Clear criminal and credit record.
  • Compliance with FAIS Fit & Proper criteria.
  • Computer literate.
  • Willing to work shifts.
  • Clean track record in terms of adherence to Quality standards and Compliance.
  • Consistent target achievement.

Competencies

  • Analytical thinking.
  • Information seeking.
  • Drive for results.
  • Initiative.
  • Emotional self-control.
  • Customer service orientation.

Skills

  • Computer literate (MS Office package).
  • Client service oriented.
  • Negotiation skills.
  • Deadline and results-driven.

About Santam

Santam is a large, diversified, expanding, and transforming company, rapidly moving into emerging markets in Africa and Asia. Our success is rooted in our passion for our clients, and everything we do is centered on delivering Insurance Good and Proper. We're about people, and we want to recruit the best people possible to join our team.

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