Senior Cx Marketing Consultant

3 months ago

Cape Town, South Africa Huble Full time

Welcome to Huble - we are an international, creative, digital business & CRM consultancy with Elite HubSpot Partner status. We focus on providing solutions to increase our customer's level of CRM sophistication and offer strategic consultancy across marketing, sales, websites, creative and design. We believe in striking a balance between professionalism and being human.

As a **Senior CX Marketing Consultant,** your role requires expert knowledge in the MarTech space. This entails consulting with clients to understand their business and marketing needs, developing effective marketing strategies and technology architectures, configuring technology systems, and managing change processes.

**Here are a few of the tasks you'll get to work on**:

- Design and execute a cutting-edge marketing strategy and framework, adeptly anticipating and meeting the unique demands of our valued clients. Your goal will be to ensure exceptional client satisfaction throughout the entire process.
- Initial setup and training for clients. The work will involve setting up tools after the Solution Architect has completed their architecture and configuration.
- Provide continuous consultancy for clients by managing a wish list of client needs and goals.
- Take ownership of integration projects in which you actively participate, from a Marketing and CX perspective.
- Analyse and provide recommendations on how clients can follow marketing and technology best practices through technology audits.
- Ensuring integrated reporting across the tech solutions to enable closed-loop reporting and ensure integrations meet these criteria.
- Keep up to date with and communicate new technology products, features and changes to existing features within the marketing space.
- Provide expertise in technology features and how to leverage these for marketing & relevant communications.

**️ To excel in this role, you should have the following**:

- Extensive experience in digital marketing, preferably in a client-facing consulting or specialist role within a digital agency or consultancy.
- A solid knowledge of HubSpot or equivalent CRM platforms such as Salesforce, Pardot, or Marketo.
- Possess a solid understanding of website development and design.
- Exceptional communication and writing skills in English with the ability to articulate concepts clearly.
- A strong business acumen and the ability to conduct engaging presentations.
- Hands-on experience with online marketing tools, methodologies, and practices.
- Familiarity with agile marketing and the ability to adapt to changing processes.
- A solid understanding of Inbound Marketing and Customer Experience (CX) Marketing.
- Technical proficiency and the ability to quickly grasp our technology stack.
- Basic knowledge of HTML and CSS is a plus.
- ️ **These personal qualities are key to your success**:

- Innovative and driven by an entrepreneurial spirit.
- Outstanding interpersonal skills, adept at working independently or collaboratively.
- Emotionally intelligent and displaying maturity.
- Exude enthusiasm and a deep passion for your work.
- Possess an impeccable attention to detail and meticulousness.
- Focused on delivering quality results at all times.

**Meet the Team**:
You'll be an integral part of the team, collaborating closely with Amy Dwyer (Chief Strategy & Solution Officer) and fellow consultants.

️ **Interview Process**:

- 1st Interview (30 min)
- Presentation Interview (60 min)
- Final Interview (30 min)

**As part of the remuneration package, you will receive the following**:

- **Remote work**: Enjoy the freedom of working from anywhere.
- **Loadshedding support**: We provide a power station to help you during load shedding.
- **Home office budget**: Create your optimal workspace with a budget for a desk and chair.
- **IT Equipment**: Choose between a MacBook or Windows laptop, plus a monitor and mouse.
- **Generous annual leave**: Take advantage of 18 days of annual leave, plus 2 extra days for special occasions like your birthday.
- **Flexible schedule**: We understand and accommodate your personal needs, whether it's for leisure or family commitments.
- **Huble Swag**: Show off your Huble pride with our awesome swag.

**Keen to Huble with us?

  • Customer Experience

    2 months ago

    Cape Town, South Africa Boomerang Marketing Full time

    Job DescriptionIf you’re a customer service professional with an interest in property and enjoy helping people, we’d love to hear from you!Apply now with your CV and join us in delivering top-tier customer experiences in a fast-growing industry.  Location: Wynberg Cape Town, South AfricaAbout the Role: We’re looking for a proactive and...

  • Customer Experience

    2 months ago

    Cape Town, South Africa Boomerang Marketing Full time

    If you’re a customer service professional with an interest in property and enjoy helping people, we’d love to hear from you!Apply now with your CV and join us in delivering top-tier customer experiences in a fast-growing industry.  Location: Wynberg Cape Town, South AfricaAbout the Role: We’re looking for a proactive and customer-focused CX Agent to...

  • Senior CX Strategic Planner

    2 months ago

    Cape Town, Western Cape, South Africa Amazon Commercial Services (South Africa) (Pty) Ltd - N09 Full time

    About the JobAmazon Commercial Services (South Africa) (Pty) Ltd - N09 is seeking a highly skilled Senior CX Strategic Planner to join our team. This is an exciting opportunity for a customer-focused professional to drive strategic initiatives that enhance the customer experience.Key ResponsibilitiesDefine and Deliver CX Roadmap: Develop and execute a...

  • Customer Service Expert

    4 weeks ago

    Cape Town, Western Cape, South Africa Boomerang Marketing Full time

    About the RoleWe're seeking a highly motivated and customer-focused CX Agent to join our team at Boomerang Marketing.This is an exciting opportunity for a proactive professional with a strong understanding of the US property market, including interest rates and buying/selling processes.As the first point of contact, you'll engage with customers via phone,...

  • Cx & QA Specialist Arabic Speaking

    3 weeks ago

    Cape Town, South Africa Ten Group Full time

    **Join Us as a Hybrid CX & QA Specialist**: Are you passionate about creating exceptional customer experiences and ensuring top-tier service quality? This is your opportunity to take on a pivotal role as our **Hybrid Customer Experience (CX) and Quality Assurance (QA) Specialist**, driving member satisfaction and operational excellence across the...

  • Senior Market Research Consultant

    2 weeks ago

    Cape Town, South Africa Old Mutual Full time

    Senior Market Research Consultant Senior Market Research Consultant Apply remote type Hybrid locations Cape Town time type Full time posted on Posted Today job requisition id JR-60914 Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job Description At Old Mutual...

  • Customer Experience Specialist

    4 weeks ago

    Cape Town, Western Cape, South Africa Boomerang Marketing Full time

    OverviewWe are seeking a proactive and customer-focused CX Agent to join our team in Wynberg Cape Town, South Africa. As the first point of contact, you will engage with customers, confidently carrying initial conversations and providing excellent service.This role requires a CX professional with a basic understanding of the US property market, including an...

  • Assistant Vice President Digital CX Solutions

    3 weeks ago

    Cape Town, South Africa Dante Personnel Full time

    Minimum requirements: Overall, 16 years plus experience and Min 10 years of hands-on experience in designing CX solutions on an enterprise level or large-scale deploymentsStrong expertise in CCaaS solutions like NICE, Genesys, AWSStrong Technical knowledge and experience in Node.JS, Kafka, Cloud Telephony with RT audio streaming & CTI integrations, JAVA, and...

  • Assistant Vice President Digital CX Solutions

    3 weeks ago

    Cape Town, South Africa Dante Personnel Full time

    Minimum requirements: Overall, 16 years plus experience and Min 10 years of hands-on experience in designing CX solutions on an enterprise level or large-scale deployments Strong expertise in CCaaS solutions like NICE, Genesys, AWS Strong Technical knowledge and experience in Node.JS, Kafka, Cloud Telephony with RT audio streaming & CTI integrations, JAVA,...

  • Assistant Vice President Digital CX Solutions

    3 weeks ago

    Cape Town City Centre, South Africa Jobted ZA C2 Full time

    Minimum requirements: - Overall, 16 years plus experience and Min 10 years of hands-on experience in designing CX solutions on an enterprise level or large-scale deployments - Strong expertise in CCaaS solutions like NICE, Genesys, AWS - Strong Technical knowledge and experience in Node.JS, Kafka, Cloud Telephony with RT audio streaming & CTI integrations,...

  • Customer Experience Expert

    1 month ago

    Cape Town, Western Cape, South Africa Boomerang Marketing Full time

    About the Role:We're seeking a proactive and customer-focused CX Agent to join our team. This role requires a CX professional with a good understanding of the US property market, including awareness of interest rates and property-related terms. As the first point of contact, you'll engage with customers, confidently carrying initial conversations and...

  • CX & QA Specialist | Arabic speaking

    3 weeks ago

    Cape Town, South Africa Ten Group Full time

    Join Us as a Hybrid CX & QA Specialist 🌟 Are you passionate about creating exceptional customer experiences and ensuring top-tier service quality? This is your opportunity to take on a pivotal role as our Hybrid Customer Experience (CX) and Quality Assurance (QA) Specialist, driving member satisfaction and operational excellence across the globe. About...

  • Customer Experience

    3 weeks ago

    Cape Town, South Africa Ten Group Full time

    **Join Ten Group as a Customer Experience (CX) Analyst**: Ten Group is building a world-class global Customer Experience (CX) team for one of our valued clients, aiming to create seamless, compelling customer journeys for members worldwide. This is an exciting opportunity to join a dynamic team, collaborate across regions, and play a key role in analyzing...

  • Customer Experience Specialist

    1 month ago

    Cape Town, Western Cape, South Africa Boomerang Marketing Full time

    About the RoleAs a proactive and customer-focused CX Agent, you will engage with customers over phone, email, and chat to provide a seamless and positive experience. You will utilize your foundational knowledge of the US property market to address basic customer inquiries and guide conversations.Key ResponsibilitiesEngage with customers to provide a seamless...

  • CX & QA Specialist | Arabic speaking

    3 weeks ago

    Cape Town, South Africa Ten Group Full time

    Join Us as a Hybrid CX & QA Specialist 🌟 Are you passionate about creating exceptional customer experiences and ensuring top-tier service quality? This is your opportunity to take on a pivotal role as our Hybrid Customer Experience (CX) and Quality Assurance (QA) Specialist, driving member satisfaction and operational excellence across the globe. About...

  • Senior Market Research Consultant

    2 weeks ago

    Cape Town, South Africa Old Mutual Full time

    Job title : Senior Market Research Consultant Job Location : Western Cape, Cape Town Deadline : January 03, 2025 Quick Recommended Links Jobs by Location Job by industries Job Description At Old Mutual Corporate, our target market are businesses and institutions in South Africa. This role requires you to obsess about our customers, to be...

  • Customer Experience Representative

    4 weeks ago

    Cape Town, Western Cape, South Africa Boomerang Marketing Full time

    About the RoleWe're seeking a Customer Experience (CX) Agent to join our team at Boomerang Marketing.This role requires a proactive and customer-focused individual with a basic understanding of the US property market, including awareness of interest rates and property-related terms.As the first point of contact, you'll engage with customers, confidently...

  • Customer Experience

    3 weeks ago

    Cape Town, South Africa Ten Group Full time

    Join Ten Group as a Customer Experience (CX) Analyst 🌟 Ten Group is building a world-class global Customer Experience (CX) team for one of our valued clients, aiming to create seamless, compelling customer journeys for members worldwide. This is an exciting opportunity to join a dynamic team, collaborate across regions, and play a key role in analyzing...

  • Senior Property Financial Coordinator

    2 weeks ago

    Cape Town, Western Cape, South Africa Marvel Placement Consultant Full time

    Job OverviewWe are seeking an experienced Senior Property Financial Coordinator to join our team at Marvel Placement Consultant.

  • Senior Digital Marketing Communications Specialist

    8 months ago

    Cape Town, South Africa nlightencx Full time

    Full-time in-office position - Kenilworth Cape Town Must have at least four years of work experience in digital communication Basic Salary related to experience + company benefits + commission **Start date**: ASAP If creativity, curiosity, and detail orientation describe you, read on. **Duties of the job include**: Create, tailor, and adapt content to...