Clerk: Il Client Services Administration
2 months ago
**Main Outputs and Responsibilities for This Position**
**1.Attend to client queries**:
**2.Process changes to payment methods; personal and contact details and beneficiaries**:
- Validate clients personal information (TCF)
- Update changes on the system (changes to debit order; or to PERSAL) (TCF)
- Update changes to personal and contact details (TCF)
- Update changes to beneficiaries (TCF)
- Make notes on the system (TCF)
**3.Process cancellations**:
- Validate client personal information (TCF)
- Retirement: (TCF)
- Check values on the system
- Process the cancellation and refer to the Actuarial department
- Suspend premium payment
- Process payment if value is less than minimum required by SARS
- Activate paid up status if the value exceeds the minimum required by SARS
- Inform the client and make notes on the system
- Surrender (TCF)
- Check values on the system
- Cancel the policy
- Submit documents to Supervisor for payment
- Single Premium (TCF)
- Check if there was any partial surrender within the first 5 years
- Inform the client the request cannot be processed if there was a partial surrender
- Process request and submit for payment if there was no partial surrender
- Policies without values
- Process the cancellation
Make notes on the system
**4.Re-in state policies**:
- Validate clients personal information (TCF)
- Check policy type (TCF)
- Refer to new business for medical if there is life cover and waivers (TCF)
- Process re-instatement if it is within the allowed period (TCF)
- Make notes on the system (TCF)
**5.Process cessions**:
- Validate clients personal information (TCF)
- Note cession according to the bank request (TCF)
- Inform the bank and the client in writing (TCF)
- Make notes on the system (TCF)
**6.Validate client correspondence**:
- Verify correctness of client information (TCF)
- Attend to incoming documents
**Formal Education**:
- Matric
**Technical/Legal Certification**:
- RE 5 (Advantage)
- 60 or 120 credits on NQF level 5 Wealth Management (Advantage)
**Experience**:
- 2 Years’ experience in client services administration.
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