Service Advisor

2 weeks ago

Menlyn Park, South Africa Bonafide Human Capital (Pty) Ltd Full time

Our well known luxury dealer client based in Menlyn is looking to employ customer driven Service Advisor.

The purpose of the role is to provide prompt and quality service to customers relating to the service, repair, and maintenance of vehicles, acting as an interface between the technical team and the customer to ensure cost-effective repairs and quality service is delivered to customers.

The Service Advisor provides estimated cost analysis of repairs and routine maintenance, and through effective communication with customers, determines the services necessary, predicts the time needed for completion, and stays in constant communication with the customer during the repair process.

**Position Overview**:
**Specific Role Responsibilities**:
**The responsibilities of a Service Advisor include the following tasks**:

- Receive customers in a professional and friendly manner in order to ensure they feel valued.
- Liaise and interact with customers attentively in order to completely understand and comprehend their service needs.
- Prepare service estimates, sell routine maintenance/ repair services, and conduct follow-ups regarding services and customer inquiries.
- Interact and communicate with customers effectively, explaining service details in an understandable and appropriate manner, involving Service Technicians when necessary.
- Maximize customer awareness of all products and services available.
- Create collaborative internal and external partnerships in order to expedite service delivery.
- Schedule appointments, answer phones, and handle queries.
- Assist with the coordination of alternate transportation, car rental reservations, shuttle services, etc.
- Maintain excellent standards of departmental administration such as service sheets, invoices, job cards, warranty claims, authorisation, etc.
- Maintain customer database with contact details and information.
- Assist the dealership to achieve and maintain industry standards of process efficiency and service excellence.
- Develop and maintain high levels of customer satisfaction and customer loyalty to ensure repeat business.
- Ensure customer complaints are effectively managed via relevant CRM system/s.
- Maintain and further develop own personal knowledge base in order to remain current and relevant.
- Attend regular team meetings, sharing and receiving feedback in the interest of continuous improvement.
- Attend all relevant OEM training courses, and any other developmental training opportunities allocated.
- Perform other duties as requested.

**Qualifications and Experience**:
**Minimum Qualifications and Experience needed**:

- Matric
- Valid, unendorsed driver’s license and the ability to competently and legitimately drive.
- Computer literate
- Knowledge of dealership policies and procedures is essential.
- Knowledge of competitive motor industry.
- Basic mathematical ability (numeracy)
- Knowledge of relevant operating systems would be an advantage.

**Skills and Personal Attributes**:
**Minimum requirements**:

- Highly self-motivated, energetic and able to maintain a positive outlook.
- Ethical
- Need to acquire thorough knowledge of the vehicles they are handling - not just technical specs; but also, information about the manufacturer’s warranty, dealership services, OEM updates, etc.
- Eager to participate in ongoing training opportunities made available by the organization and OEM for development purposes and/or to stay abreast of product or system changes.
- A team player
- Reliable
- Results driven and customer orientated

**Salary**: From R12,000.00 per month

**Experience**:

- Service Advisor: 3 years (required)

  • Service Advisor

    2 weeks ago

    Menlyn Park, South Africa Bonafide Human Capital Full time

    Our well known luxury dealer client based in Menlyn is looking to employ customer driven Service Advisor. The purpose of the role is to provide prompt and quality service to customers relating to the service, repair, and maintenance of vehicles, acting as an interface between the technical team and the customer to ensure cost-effective repairs and quality...

  • (H2258) Service Advisor

    1 week ago

    Menlyn Park, South Africa Unique Personnel Full time

    **Job Number** - 70306 **Job Type** - Permanent **Job Title** - (H2258) Service Advisor - Menlyn **Computer Skills** - computer Literate **Industry** - Automotive **City** - Menlyn Park **Province** - Gauteng - Our client, a Dealership for a well known brand requires a Service Advisor**_ RESPONSIBILITIES_** - Following up with orders and parts...

  • Service Advisor

    2 weeks ago

    Menlyn Park, South Africa VAG Spec Centre Group Full time

    Handling customer inquiries and providing exceptional customer service. - Welcoming customers to a warm environment and giving customers peace of mind by explaining work carried out on collection. - Following up with workshop and providing accurate feedback to customers multiple times a day. - Assisting with scheduling appointments and meetings. -...

  • Service Advisor

    2 weeks ago

    Kempton Park, South Africa Clicks Group Limited Full time

    **Position Summary**: **Industry**:Wholesale & Retail Trade **Job category**:Other: FMCG, Retail, Wholesale and Supply Chain **Location**:Kempton Park **Contract**:Permanent **Remuneration**:Market Related **EE position**:Yes **Brand**:Clicks Group **Introduction**: Are you passionate about health and beauty products and helping people look and feel...

  • Junior Service Advisor

    2 weeks ago

    Kempton Park, South Africa Bonafide Human Capital Full time

    Our well known Light Commercial Dealer client based in **Kempton Park, Gauteng** is looking to employ a customer driven Junior Service Advisor with technical experience. The purpose of the role is to provide prompt and quality service to customers relating to the service, repair, and maintenance of vehicles, acting as an interface between the technical team...

  • Financial Advisor

    4 weeks ago

    Kempton Park, South Africa Scholtz Partners International (Pty) Ltd Full time

    Title: Financial Advisor Location: Remote, Kempton Park **Salary**: Commission + Benefits Our Client is a short-term broking business that focuses on providing insurance and risk advisory services to corporate and commercial enterprises, as well as offering personal insurance to individuals. **Requirements**: - Must have RE5 and grade 12 - Must have a...

  • Legal Advisor

    3 weeks ago

    Kempton Park, South Africa Dante Personnel Full time

    Gauteng, Kempton Park - R52 000 ctc per month (Negotiable) Our global capital goods client, specializing in equipment and services for Agriculture and Construction, is looking for a Legal Advisor to join their dynamic team - The Company is looking for a professional, dynamic, knowledgeable, experienced, organized, admin driven and energetic Legal Advisor to...

  • Technical Parts Advisor

    2 weeks ago

    Jet Park, South Africa Yazoo Recruitment Specialists Full time

    Qualified Earthmoving Equipment Artisan with previous earthmoving equipment field service and operational experience specific to parts (minimum 5 years), required to provide administrative support on a technical nature to ensure parts stock is in accordance with part supersessions. Minimum requirements: - Matric essential - Qualified Artisan Trade Test...

  • Beauty Advisor

    2 weeks ago

    Kempton Park, South Africa Clicks Group Limited Full time

    **Position Summary**: **Industry**:Wholesale & Retail Trade **Job category**:Retail Operations **Location**:Kempton Park **Contract**:Permanent **Remuneration**:Market Related **EE position**:Yes **Brand**:Clicks Group **Introduction**: Are you passionate about beauty products and helping people look and feel good? Are you confident to engage and...

  • Customer Service Advisor

    3 weeks ago

    Jet Park, South Africa Bell Equipment Full time

    **DUTIES**: - Determines opportunities to engage with stakeholders on provision of additional services (include repairs), by analysing and acting on telematics and organizational data provided. - Analyse machine fault codes to identify proactive machine maintenance or repairs. - Provides in-depth information about available parts and service options to...

  • Specialist : Technician - Service

    4 weeks ago

    Kempton Park, South Africa Motus Corporation Full time

    **Motus Toyota Kempton Park **currently holds two vacancies for a **Specialist: Technician - Service** Reporting to the **Service Manager,** this position requires someone who will ensure Customer Satisfaction in the service and repair of motor vehicles in a safe and economical manner **Position Overview**: **Specific Role Responsibilities**: - Repair /...

  • Technical Sales Advisor

    2 weeks ago

    Kempton Park, South Africa Frank Consult Full time

    Our client, a leading provider of cleaning and hygiene products tailored for the food industry, is seeking a Technical Sales Advisor to join their team. With a focus on quality and innovation, our client offers a range of detergents and disinfectants designed specifically for use in abattoirs, food processing plants, dairy processing, ice cream plants,...

  • Service Advisor

    3 weeks ago

    Kempton Park, South Africa All Star Placements Full time

    Basic Salary of R 20 000.00 to R 25 000.00 on offer with incentives and benefits. **Job Types**: Full-time, Permanent **Salary**: R20,000.00 - R25,000.00 per month **Experience**: - Motor Industry: 3 years (preferred)

  • Senior Legal Advisor Global Grade 14

    2 weeks ago

    Kempton Park, Gauteng, South Africa Barloworld Equipment (Pty) Ltd Full time

    The role of the Senior Legal Advisor is to provide leadership in the delivery of reliable, accurate, timely, and well-informed advice to the Company on commercial/corporate legal issues and reports to the Head: Legal, Risk, and Compliance. Drafting, vetting, and negotiations of contracts and provide legal advice and insight to the organisation to mitigate...

  • Workshop Internal Sales and Service Advisor

    3 weeks ago

    Kempton Park, South Africa RAKKGALAKANE RECRUITMENT Full time

    Matric - 3-4 years' experience in a similar role - Valid forklift license (advantage) - skills Ability to clean, tidy and organise - Computer literate Be able to work unsupervised and meet set deadlines Team player **Duties**: - Packing and labelling products. - Staging products at designated areas to be checked for Dispatch. - Checking products ready for...

  • Feed Industry Business Development Manager

    3 days ago

    Kempton Park, Gauteng, South Africa Frank Consult Full time

    At Frank Consult, we are committed to delivering exceptional service and support to our customers in the animal feed industry. As a Technical Sales Advisor, you will play a vital role in achieving this goal by providing expert technical guidance and support to customers.Key Responsibilities:Providing expert advice on technical aspects of all...

  • Diesel Technician

    2 weeks ago

    Kempton Park, South Africa Bonafide Human Capital (Pty) Ltd Full time

    Our well known Commercial Vehicle Dealer client based in Kempton Park is looking to employ a qualified Diesel Technician. Reporting to the Service Manager, this position requires someone who will ensure Customer Satisfaction in the service and repair of motor vehicles in a safe and economical manner. - Repair / service vehicles according to instructions in...

  • Wellness Advisor- Clicks Harvest Place

    2 weeks ago

    Kempton Park, South Africa Clicks Group Limited Full time

    **Position Summary**: **Industry**:Wholesale & Retail Trade **Job category**:Other: FMCG, Retail, Wholesale and Supply Chain **Location**:Kempton Park **Contract**:Permanent **Remuneration**:Market related **EE position**:Yes **Brand**:Clicks Group **Introduction**: To offer exceptional service to all customers by providing knowledgeable service and...

  • Technical Operations Lead

    3 days ago

    Kempton Park, Gauteng, South Africa Frank Consult Full time

    Frank Consult is seeking a Technical Operations Lead to join our dynamic team. In this critical role, you will be accountable for developing and executing winning product and marketing strategies.About the Job :Sales Enablement: Support sales efforts by developing and executing winning product and marketing strategies.Customer Insights: Engage directly with...

  • Call Centre Student Advisor

    3 weeks ago

    Kempton Park, South Africa AAA School of Advertising Full time

    **Responsibilities**: - Recruit new students using various voice and digital channels. - Ensure all enquiries received from potential students are managed in a timely manner. - Follow up with potential students to complete the registration. - Ability to deal with various types of students from school graduates to executives interested in our MBA offering. -...