Administration Manager: Quality Control
3 weeks ago
**Introduction**Disclaimer**
- As an applicant, please verify the legitimacy of this job advert on our company career page.**Role Purpose**
- The purpose of the role is to manage the operational execution of the regional quality control environment to ensure effective and consistent client service delivery.**Requirements**:
- Grade 12
- Business related degree (preferred) or recognition of prior learning
- 5 - 7 years' client service experience in the financial services industry
- Minimum 5 years managerial experience
**Duties & Responsibilities**
**Responsibilities and work outputs**
- Manage quality control team to deliver obsessive service excellence.
- Contribute to the development of a Client Value Proposition (CVP) and client service strategies to ensure that operational considerations are incorporating into the development process.
- Establish productive operational relationships with key stakeholders in the various channels and administrative teams.
- Manage the implementation of operating procedures and quality service standards related to the applicable client service solution.
- Monitor and evaluate operational processes for quality and effectiveness in collaboration with regional operational managers making adjustments as required.
- Manage a comprehensive quality control function, ensuring timeous and accurate service delivery.
- Monitor queues and backlogs and make adjustments according to service delivery requirements to ensure same-day turn around and service level agreements are consistently maintain.
- Deliver meaningful and relevant monthly reporting on regional quality control issues and trends to allow for accurate action by operational teams for relevant HR actions, up-skilling and development of operational service consultants.
- Speed and Quality of service delivery to allow client obsession centric service
- Contribute to the process of negotiating objectives and realistic service level agreements, monitor appropriateness and recommend adjustments.
- Adopt a culture of accountability for regional and cross regional queue management to ensure full turn-around time of quality control items is maintained.
- Take full accountability and responsibility for regional management of service standards delivered to
internal and external stakeholders.
- Execute effective workforce planning practices to ensure that staffing requirements are accurately forecasted to effectively manage same-day turn-around and service level agreement expectations.
- Effectively manage performance within the team in order to ensure business objectives are achieved at all times.
- Adopt a culture of teamwork and high performance culture by boosting cross regional quality control assistance ensuring overall regional turn-around times and service level agreements are maintained together with high quality output from all quality control teams.
- Manage budget and implement sound financial controls.
- Manage high risk and problematic financial issues in area of accountability and contribute to the development of policy.
- Take accountability to ensure quality controllers check and verify operational processes and client interactions timeously and accurately to avoid re-works and late processing penalties.
- Report and provide feedback on the effectiveness of financial policy, practice and procedures preventing illegal, unethical or improper conduct.
- Investigate reported wilful acts of non-compliance to organisation policy and practice and report on findings Competencies.
**Competencies**
- Business Acumen
- Client/Stakeholder Commitment
- Drive for Results
- Leads Change and Innovation
- Motivating and Inspiring Team
- Strategic Thinking
- Collaboration
- Impact and Influence
- Self-Awareness and Insight
- Diversity and Inclusiveness
- Growing Talent
-
Quality Controller
6 months ago
Centurion, South Africa Eskort Pty Ltd Full timeGauteng, Centurion - (Market related) Eskort is looking for a dynamic Quality Controller to join our Quality team at the Distribution Centre in Centurion. **Desired Experience and Qualifications** - Ideally 3 years’ experience in the food industry in quality assurance and food safety - National Diploma/ Degree in Food Technology, Biotechnology,...
-
Quality Control Manager
6 months ago
Centurion, South Africa Stonebridge HR Solutions Full timeWe are looking for a Quality Control Manager in the Centurion area that has experience with ISO17025. **Requirements**: - Grade 12 - Tertiary qualification will be beneficial - Individual who has a quality background and has run a company QMS. - ISO 17025 Knowledge is essential - SANAS accreditation knowledge advantage - Technical background - Minimum...
-
Quality Control Officer
8 months ago
Centurion, South Africa JoburgJobs.co.za Full timeAs a Quality Control Officer, you will be responsible for ensuring that our products meet the established quality standards before they reach the customers. You will play a critical role in maintaining and improving our quality assurance processes. **Duties & Responsibilities**: Documentation - Review and complete Sampling Specifications and Master Release...
-
Administrative and Inventory Control Manager
2 days ago
Centurion, Gauteng, South Africa Prostaff Holdings Full timeAbout the RoleWe are seeking a highly motivated and organized Administrative and Inventory Control Manager to join our team at Prostaff Holdings. In this role, you will be responsible for overseeing the administrative and inventory control functions of our organization.Duties and ResponsibilitiesOversee the day-to-day administration of our office, including...
-
Administrative and Stock Control Manager
2 days ago
Centurion, Gauteng, South Africa Prostaff Holdings Full timeWe are seeking a highly skilled Administrative and Stock Control Manager to join our team at Prostaff Holdings. This is a challenging and rewarding role that offers excellent opportunities for career growth and development.The successful candidate will be responsible for overseeing the administration and stock control functions of the company, including...
-
Administrator: Specialist Quality Assurer
6 months ago
Centurion, South Africa Momentum Corporate Full time**Introduction** **Role Purpose** - Perform quality control and assurance of data on business systems, to ensure standards are met and to maintain and monitor the quality assurance process.**Requirements**: - Matric / Grade 12 - 3-5 Years Employee Benefits administration experience - Orbit experience will be anadvantage - Quality control experience in EB...
-
Inventory Quality Controller
7 months ago
Centurion, South Africa WeBuyCars Full time**We are looking for an Inventory Quality Controller to work alongside our operations Department** Responsibilities include but are not limited to: - Improve the overall Quality of processed vehicles. - Ensure cohesiveness of all recon departments to deliver great service. - Analyse Dekra report to ensure no errors. - Monitor stock levels at the...
-
Quality & Administration Officer
6 months ago
Centurion, South Africa AVBOB Full timeWe are looking for a customer orientated individual with excellent communication skills and strong organisational skills. You will be responsible in facilitating of the day-to-day administrative areas of Alternative Channels including External Call Centres, Group Schemes, Multi Level Marketing and all other relevant projects pursued in the Alternative...
-
Welding Quality Control Inspector
7 months ago
Centurion, South Africa Cadcon (Pty) Ltd Full timeCadcon (Pty) Ltd is a Steel Construction company based in Lyttelton, Pretoria. We are looking for an experienced Welding Quality Control Inspector to monitor, inspect and document the fabrication process, ensuring all projects are carried out and completed as per client specifications and in accordance to the company’s Quality/HSE Management...
-
Quality Controller Interns
6 months ago
Centurion, South Africa Lesedi Nuclear Services Full timeKey Duties - To control measurement of ingredients as per recipes. - To Control Traceability from raw to final - To complete the production records - To manage FIFO and stock control - Oversee that batch codes and expiry date on the final product - Ensure that standard operating procedures are adhered to - To ensure all equipment is clean and sanitize and...
-
Administration Manager
2 months ago
Centurion, South Africa Momentum Corporate Full time**Introduction**Disclaimer** - As an applicant, please verify the legitimacy of this job advert on our company career page.**Role Purpose** - Responsible for the planning, management, and control of the administration department through operational execution of the client service strategy to ensure effective and consistent client...
-
Quality Controller
6 months ago
Centurion, South Africa AVBOB Full time**Personnel Management** - Monitor, train, guide and develop new staff according to how the systems in the department work - Checking and monitoring subordinates work on a regular basis - Schedule weekly meetings with the subordinates - Maintain high standard of communication across all levels and departments internally and externally in a professional...
-
Administration Manager
6 months ago
Centurion, South Africa Momentum Corporate Full time**Introduction** - MMI Holdings Limited (MMI) is a South African based financial services group listed on the South African stock exchange, the JSE. The group operates in the market through several client-facing brands including Metropolitan and Momentum, South Africa’s number one cell captive insurer Guardrisk and wellness & rewards programme Multiply....
-
Administration Manager: Installations
6 months ago
Centurion, South Africa Momentum Corporate Full time**Introduction**Role Purpose** - The purpose of the role is to manage the operational execution of the New Installations and Benefit Improvement environment to ensure effective and consistent client service delivery.**Requirements**: - Grade 12 or equivalent - Business related degree (advantageous) or a Diploma - 5- 7 years' client service experience in the...
-
Intern: Quality Management
6 months ago
Centurion, South Africa Affirmative Portfolios Full time**Admin and Office Management ~ Learner / Apprentice / Graduate** **Centurion - Gauteng** ***: **Intern: Quality Management - Centurion-Monthly Stipend: R8000.00pm** **Qualifications and Experience**: - Certified Grade 12/ NQF 4 level certificate - Certified copy of B Degree in Business Administration/ Law and or a National Diploma in Paralegal - Certified...
-
Document Controller
2 months ago
Centurion, Gauteng, South Africa Flink Recruitment Full timeJob DescriptionWe are seeking a highly organized and detail-oriented Document Controller to join our team at Flink Recruitment.Key Responsibilities:Maintain, organize, and update documents for a business using document management software.Upload or scan paper documents, obtain documents, and ensure proper and secure storage.Notify employees of new or changed...
-
Ssd Quality Control Specialist
6 months ago
Centurion, South Africa Momentum Insure Company Limited Full time**Introduction** Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. **Role Purpose** The purpose of the...
-
Quality Compliance Officer
6 months ago
Centurion, South Africa JoburgJobs.co.za Full timeAs a Quality Compliance Officer in our manufacturing facility, you will play a pivotal role in ensuring the highest standards of quality, compliance, and operational excellence. You will be responsible for the development, implementation, and continuous improvement of our Quality Management System, helping to maintain and enhance product quality, regulatory...
-
Administrator/ Stock Controller, Centurion
2 months ago
Centurion, South Africa Prostaff Holdings Full timeMinimum requirements for the role: Minimum Grade 12 is essential for this role with a In progress completing degree/completed degree is preferred.Previous experience working in a similar environment.Must have strong communication skills for internal staff/suppliers/customers.Communication in writing and verbal well presented, in an accurate, concrete, clear,...
-
Quality Assurer
7 months ago
Centurion, South Africa Momentum Investments Full time**Introduction**Role Purpose** - As a Quality Assurer (QA) (previously known as Quality Controller (QC)) within our Momentum Wealth Service Centre, your primary responsibility is to meticulously oversee data quality on business systems, ensuring compliance with standards while also upholding and monitoring the quality assurance process.Your duties will...