Administration Manager

2 months ago


Centurion, South Africa Momentum Corporate Full time

**Introduction**Disclaimer**
- As an applicant, please verify the legitimacy of this job advert on our company career page.**Role Purpose**
- Responsible for the planning, management, and control of the administration department through operational execution of the client service strategy to ensure effective and consistent client experience.**Requirements**:

- Matric
- Related qualifications/Degree
- 6-8 Years' experience in the financial services industry.
- Must have Employee Benefits experience.
- Must have a minimum of 3 years leadership experience.
- Section 37C Death claims experience

**Duties & Responsibilities**
- Establish productive operational relationships with key stakeholders in the various channels and administrative teams.
- Monitor and evaluate operational processes for quality and effectiveness and make adjustments as required.
- Manage a comprehensive client service function, ensuring timeous and accurate service delivery.
- **_
Workflow management:_** Daily workflow management and effective resource planning. Identify and resolve problems related to workflow.
- Ensure adherence to Service Level Agreements and report on production statistics.
- **_
Reporting:_** Deliver quality and meaningful reports on client service within agreed timeframes.
- Identify and report new trends in the market. Identify and report system related problems.
- Review performance targets in line with business objectives and realities in order to ensure optimal performance is maintained.
- **_
Customer engagement/retention:_** Engagement/retention of clients within current portfolio.
- **_
External Customer Satisfaction:_** Effective and consistent service delivery and support to external clients in line with company values and TCF principles.
- **_
Internal Collaboration:_** Effective and consistent service delivery and support to all internal clients.
- Use service practices which build rewarding relationships, encourage innovation and allow others to provide exceptional client service.
- Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
- Create a positive work climate and culture.
- Demonstrate exemplary leadership behavior, through personal involvement, commitment and dedication in support of organizational values.
- Enable a learning and growth culture whereby information regarding successes, issues, trends and ideas are actively shared between team members.
- Effectively manage performance within the team to ensure business objectives are achieved.
- Encourage innovation, change agility and collaboration within the team.
- Implement sound financial controls as well as monitor and manage expenditure relative to budget.
- Take responsibility for the unlocking of operational efficiencies.
- Implement risk management, governance, and compliance policies in own practice area.
- Manage governance and risk exposure liability.
- Ensure sound decision-making principles are applied to all business enquiries.

**Competencies**
- Business acumen.
- Client commitment.
- Drive for results.
- Leads change and innovation.
- Collaboration.
- Impact and Influence.
- Self -awareness and insight.
- Diversity and inclusiveness.
- Good communication skills.
- Values driven.



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