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Administrator: Specialist Quality Assurer
2 weeks ago
**Introduction**
**Role Purpose**
- Perform quality control and assurance of data on business systems, to ensure standards are met and to maintain and monitor the quality assurance process.**Requirements**:
- Matric / Grade 12
- 3-5 Years Employee Benefits administration experience
- Orbit experience will be anadvantage
- Quality control experience in EB will be an advantage
- Intermediate to advanced Excel skills
**Duties & Responsibilities**
- **Internal Process**:
- Accurate & timeous analysis and reporting of agreed audit sample of specialist workflows, providing continuous feedback to stakeholders.
- Sourcing of correct data for adhoc analysis based on audit findings or behavior trends providing business with valuable input and recommendations
- Correct member records where recons were processed incorrectly
- Process bulk admin or charge corrections for a group for a specific month
- Process bulk risk charge corrections for a group for a specific month
- Merge records (Same employer)
- Reinstate members.
- Reverse auto preservation/unit portability
- Correction of S14/ROT's
- Unpicking of recons
- Process manual adjustments on bulk adjustment file
- Calculating growth loss via investment statement and on Excel and making corrections thviae bulk upload
- Identify irregularities from the bugs logged and investigate and log bugs with IT.
- Assist with the outstanding item son contributions control account.
- **Reporting**:
- Monthly Audit Report on specialist workflows, highlighting issues to be addressed, investigating, and advising possible solutions for items to be addressed and possible system enhancements.
- Ad-Hoc report generated with full detail of findings and advising possible solutions. Align with the Write-off process to assess any issues that may require audit involvement.
- Run weekly report to clear the negative units on portfolios.
- Run weekly report to clear negatives in bank on member level.
- Run weekly report to check unitholding.
- **People**:
- Live the Momentum values.
- Manage own performance and development.
- Maintain broad product and process knowledge
**Competencies**
- Accountability
- Adaptability
- Analytical
- Attention to detail
- Communication skills
- Customer orientation
- Logical thinking
- Planning skills
- Results and deadline driven
- Resilient
- Uncompromising
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