Administration Manager: Installations

7 months ago

Centurion, South Africa Momentum Corporate Full time

**Introduction**Role Purpose**
- The purpose of the role is to manage the operational execution of the New Installations and Benefit Improvement environment to ensure effective and consistent client service delivery.**Requirements**:

- Grade 12 or equivalent
- Business related degree (advantageous) or a Diploma
- 5- 7 years' client service experience in the financial services industry
- Minimum of 5 years managerial experience

**Duties & Responsibilities**

**Manage Installations team to deliver obsessive service excellence**
- Contribute to the development of a Client Value Proposition (CVP) and client service strategies to ensure that operational considerations are incorporating into the development process.
- Establish productive operational relationships with key stakeholders in the various channels and administrative teams.
- Manage the implementation of operating procedures and quality service standards related to the applicable client service solution.
- Monitor and evaluate operational processes for quality and effectiveness, in collaboration with senior management and technical resources within the team, making adjustments as required.
- Manage a comprehensive installation and benefit improvement function, ensuring timeous and accurate service delivery.
- Monitor queues and backlogs and make adjustments according to service delivery requirements to ensure service level agreements are consistently maintained.
- Deliver meaningful and relevant monthly reporting on the delivery of output, problems and trends to allow for accurate action by administrators, sales consultants and other stakeholders.

**Speed and Quality of service delivery to allow for a Smart Client Experience**
- Provide authoritative, expertise and advice to the team, internal clients and stakeholders.
- Contribute to the process of negotiating objectives and realistic service level agreements, monitor appropriateness and recommend adjustments.
- Define service practices which build rewarding relationships, encourage innovation and allow others to provide exceptional high-quality client service.
- Adopt a culture of accountability for regional and cross-regional queue management to ensure full turn-around time of quality control items is maintained.
- Understand the impact of efficient on-boarding of funds and changes through the benefit improvement process on the overall operational service output and client experience.
- Take full accountability and responsibility for the management of service standards delivered to internal and external stakeholders.
- Participate and contribute to a culture which builds rewarding relationships with both internal and external stakeholders, facilitates feedback and provides exceptionally high-quality client service.

**Leadership**
- Create a positive work climate and MMH culture to increase employee engagement, minimise work disruption and maximise motivation and employee productivity.
- Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of organisational values.
- Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness.
- Execute effective workforce planning practices to ensure that staffing requirements are accurately forecasted to effectively manage service level agreement expectations.
- Effectively manage performance within the team to ensure business objectives are achieved at all times.
- Encourage innovation and an agile way of working and ensure the team's capabilities are built.
- Manage high risk and problematic financial issues in the area of accountability and contribute to the development of policy.
Manage budget and implement sound financial controls
- Take accountability to ensure minimum preventable expenses in the installations environment by ensuring speed and accuracy to avoid re-works and late processing penalties.
- Adopt a culture of excellence ensuring zero defects/errors in overall client experience through the delivery of high standard in the quality control process.
- Report and provide feedback on the effectiveness of a financial policy, practice and procedures preventing illegal, unethical or improper conduct.
- Implement risk management, governance and compliance policies in own area to identify and manage governance and risk exposure liability.
- Investigate reported wilful acts of non-compliance to organisation policy and practice and report on findings.

**Competencies**
- Business Acumen
- Client/Stakeholder Commitment
- Leads Change and Innovation
- Motivating and Inspiring Team
- Strategic Thinking
- Collaboration
- Impact and Influence
- Diversity and Inclusiveness
- Growing Talent

  • Administrator: Installations

    1 day ago

    Centurion, South Africa Momentum Metropolitan Holdings Full time

    -Introduction Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. Role Purpose Accurate administrative...

  • Administrator: Installations

    6 months ago

    Centurion, South Africa Momentum Corporate Full time

    **Introduction** Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings,...

  • Installation Support Administrator

    2 months ago

    Centurion, South Africa Tracker South Africa Full time

    Listing reference: track_001305 Listing status: Online Apply by: 14 November 2024 Position summary Industry: IT & Internet Job category: Call Centre and Telesales Location: Centurion Contract: Permanent Remuneration: Market Related EE position: No Introduction Tracker requires the services of an Installation Support Administrator in their Installation...

  • Installation Support Agent

    5 days ago

    Centurion, South Africa EKS Vehicle Tracking Full time

    We are currently recruiting for Installations Support Agent to be based at Head Office-Centurion. The Incumbent will be responsible for ensuring the quality of the out-put on the product installed on the client’s vehicles. To ensure that the unit installed in the client’s vehicle meets the quality standards as envisaged by Eks in order to fulfil its...

  • Installation Support Agent

    3 days ago

    Centurion, South Africa EKS Vehicle Tracking Full time

    We are currently recruiting for a Fixed Term Contract position of Installation Support Agent to be based at Head Office-Centurion. The Incumbent will be responsible for ensuring the quality of the out-put on the product installed on the client’s vehicles. To ensure that the unit installed in the client’s vehicle meets the quality standards as envisaged...

  • Site Installation Project Manager

    7 months ago

    Centurion, South Africa Divergent Recruit Full time

    **JOB ALERT - NEW PERMANENT VACANCY!!!** **POSITION: SITE INSTALLATION PROJECT MANAGER** **LOCATION: CENTURION, PRETORIA** **MINIMUM ESSENTIAL QUALIFICATIONS**: - Matric - Tertiary Qualification (advantageous) - Minimum of 5+ years’ experience in the role of a Project Manager (Site Installations) - Knowledge / experience with outdoor advertising -...

  • Site Installation Project Manager

    7 months ago

    Centurion, South Africa NEOC People Full time

    Our client is looking for a Site Installation Project Manager who is responsible for the installation of new and existing sites at below-market-related rates and on time. This position will work closely with sales, development, and Vspec (and/or other contractors) to ensure that all projects are completed successfully. The Site Installation Project Manager...

  • Electronics Installations/ Repairs Artisan

    5 days ago

    Centurion, South Africa StaffCentral Consulting Full time

    **Job Duties/Responsibilities will include**: - PCB testing and Quality assessment during the manufacturing process - Product assembly, programming and testing according to defined test procedures - Field installation, testing, fault finding and commissioning according to standard procedures - Administration: complete testing and commissioning...

  • Server Administrator

    1 month ago

    Centurion, South Africa Jobted ZA C2 Full time

    - Supports and maintains the Microsoft Active Directory, Microsoft Exchange, Microsoft Windows Servers and other applications installation, maintenance, troubleshooting, security, administration, account management and resolution of software and hardware issues as well as develops new system designs. - Architect Microsoft Windows solutions for both internal...

  • Server Administrator

    2 months ago

    Centurion, South Africa Sisol Projects Full time

    Supports and maintains the Microsoft Active Directory, Microsoft Exchange, Microsoft Windows Servers and other applications installation, maintenance, troubleshooting, security, administration, account management and resolution of software and hardware issues as well as develops new system designs.Architect Microsoft Windows solutions for both internal and...

  • Health and Safety Technician

    7 months ago

    Centurion, South Africa NEOC People Full time

    **Role Description**: As a Health and Safety Installer, you are responsible for ensuring the installation, maintenance, and recertification of fall protection systems, adhering to relevant safety regulations and standards. The role involves conducting risk assessments, managing project documentation, communicating with stakeholders, ensuring safety...

  • Entry Level Technician/installer

    3 months ago

    Centurion, South Africa VCOMM CC Full time

    **Technical Job Purpose**: Delivery, Repair and Install of Radios. **KEY RESPONSIBILITIES IN GENERAL** - Increase productivity in the technical section by delivering or couriering radios to clients. - Collecting radios from clients to be repaired by the technical section. - Maintains quality service by establishing and enforcing organization...

  • Database Administrator

    5 days ago

    Centurion, South Africa H & S Labour Brokers Full time

    We are looking to recruit a Database Administrator to conduct the day-to-day database operation of the organization and its compliance with relevant regulations, and optimising it for better performance. **YOUR KEY RESPONSIBILITIES INCLUDE**: - **User Support **- provide support to users who may encounter issues emanating from the database. - **Database...

  • Site Installation Project Manager

    7 months ago

    Centurion, South Africa Neoc_People Full time

    **Essential Duties and Responsibilities**: - Install sites at below market-related rates and on time. - Communicate with sales, development, and Vspec on multiple factors, most importantly sales. - Go to site inspections. - Report all concerns about new sites to the MD. - Run projects via Vspec. (Vspec will be one of many suppliers.) - Run projects...

  • Mechanical Installation Expert

    3 weeks ago

    Centurion, Gauteng, South Africa Curiska Full time

    Curiska requires a highly skilled Pump Fitter to install, maintain, and repair slurry pumps in Centurion. The successful candidate will hold a Red Seal Fitter certification and possess extensive experience in the field.The job entails working in a dynamic workshop and on-site environment, requiring the ability to work efficiently and...

  • Installation Support Administrator

    2 months ago

    Centurion, South Africa Tracker South Africa Full time

    **Listing reference**: track_001305 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Call Centre and Telesales**Location**:Centurion**Contract**:Permanent**Remuneration**:Market Related**EE position**:No**Introduction**: **Job description**: **Duties and Responsibilities** - Marketing of Tracker to both existing...

  • SQL Database/ Server Administrator

    5 days ago

    Centurion, South Africa RJPersonnel Full time

    2years **Responsible for the administration of SQL databases**: - Install, configure and administer SQL server in clustered and standalone environments. - Create SQL backup and restores and do standard checks as per checklist. - Proactively monitor systems for optimum performance and capacity constraints. - Attend to calls logged as per the schedule/system...

  • Support Administrator ICT

    4 weeks ago

    Centurion, South Africa The South African Weather Service Full time

    Job title : Support Administrator ICT Job Location : Gauteng, Centurion Deadline : January 04, 2025 Quick Recommended Links Jobs by Location Job by industries Key Performance Areas: Provide assistance to staff on technical computing issues Maintain user account details. Make regular updates of virus protection, software and operating...

  • IT Desktop Support Administrator

    7 months ago

    Centurion, South Africa Perfect Placement Recruitment Full time

    Our Client is seeking a young and experienced** IT Desktop Support Aministrator.** **Area**:Centurion, Gauteng (Hennopspark) **Salary**: Market related and 50% contribution to Medical aid of your choice. **DESIRED EXPERIENCE & QUALIFICATION** At least 3 years’ experience in a similar role; Qualifications in IT will be beneficial. **As a junior IT...

  • Group IT Systems Administrator

    3 months ago

    Centurion, South Africa The Tolcon Group Full time

    Main Job PurposeThe Systems Administrator is responsible for the upkeep, configuration, installation, troubleshooting and providing operational support of the organization's computer systems, while ensuring optimal infrastructure and business uptime. These include local area networks (LAN), wide area networks (WAN), other data communication systems and...