Administration Manager: Installations

6 months ago

Centurion, South Africa Momentum Corporate Full time

**Introduction**Role Purpose**
- The purpose of the role is to manage the operational execution of the New Installations and Benefit Improvement environment to ensure effective and consistent client service delivery.**Requirements**:

- Grade 12 or equivalent
- Business related degree (advantageous) or a Diploma
- 5- 7 years' client service experience in the financial services industry
- Minimum of 5 years managerial experience

**Duties & Responsibilities**

**Manage Installations team to deliver obsessive service excellence**
- Contribute to the development of a Client Value Proposition (CVP) and client service strategies to ensure that operational considerations are incorporating into the development process.
- Establish productive operational relationships with key stakeholders in the various channels and administrative teams.
- Manage the implementation of operating procedures and quality service standards related to the applicable client service solution.
- Monitor and evaluate operational processes for quality and effectiveness, in collaboration with senior management and technical resources within the team, making adjustments as required.
- Manage a comprehensive installation and benefit improvement function, ensuring timeous and accurate service delivery.
- Monitor queues and backlogs and make adjustments according to service delivery requirements to ensure service level agreements are consistently maintained.
- Deliver meaningful and relevant monthly reporting on the delivery of output, problems and trends to allow for accurate action by administrators, sales consultants and other stakeholders.

**Speed and Quality of service delivery to allow for a Smart Client Experience**
- Provide authoritative, expertise and advice to the team, internal clients and stakeholders.
- Contribute to the process of negotiating objectives and realistic service level agreements, monitor appropriateness and recommend adjustments.
- Define service practices which build rewarding relationships, encourage innovation and allow others to provide exceptional high-quality client service.
- Adopt a culture of accountability for regional and cross-regional queue management to ensure full turn-around time of quality control items is maintained.
- Understand the impact of efficient on-boarding of funds and changes through the benefit improvement process on the overall operational service output and client experience.
- Take full accountability and responsibility for the management of service standards delivered to internal and external stakeholders.
- Participate and contribute to a culture which builds rewarding relationships with both internal and external stakeholders, facilitates feedback and provides exceptionally high-quality client service.

**Leadership**
- Create a positive work climate and MMH culture to increase employee engagement, minimise work disruption and maximise motivation and employee productivity.
- Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of organisational values.
- Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness.
- Execute effective workforce planning practices to ensure that staffing requirements are accurately forecasted to effectively manage service level agreement expectations.
- Effectively manage performance within the team to ensure business objectives are achieved at all times.
- Encourage innovation and an agile way of working and ensure the team's capabilities are built.
- Manage high risk and problematic financial issues in the area of accountability and contribute to the development of policy.
Manage budget and implement sound financial controls
- Take accountability to ensure minimum preventable expenses in the installations environment by ensuring speed and accuracy to avoid re-works and late processing penalties.
- Adopt a culture of excellence ensuring zero defects/errors in overall client experience through the delivery of high standard in the quality control process.
- Report and provide feedback on the effectiveness of a financial policy, practice and procedures preventing illegal, unethical or improper conduct.
- Implement risk management, governance and compliance policies in own area to identify and manage governance and risk exposure liability.
- Investigate reported wilful acts of non-compliance to organisation policy and practice and report on findings.

**Competencies**
- Business Acumen
- Client/Stakeholder Commitment
- Leads Change and Innovation
- Motivating and Inspiring Team
- Strategic Thinking
- Collaboration
- Impact and Influence
- Diversity and Inclusiveness
- Growing Talent

  • Administrator: Installations

    5 months ago

    Centurion, South Africa Momentum Corporate Full time

    **Introduction** Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings,...

  • Installation Support Administrator

    3 weeks ago

    Centurion, South Africa Tracker South Africa Full time

    Listing reference: track_001305 Listing status: Online Apply by: 14 November 2024 Position summary Industry: IT & Internet Job category: Call Centre and Telesales Location: Centurion Contract: Permanent Remuneration: Market Related EE position: No Introduction Tracker requires the services of an Installation Support Administrator in their Installation...

  • Server Administrator

    6 days ago

    Centurion, South Africa Jobted ZA C2 Full time

    - Supports and maintains the Microsoft Active Directory, Microsoft Exchange, Microsoft Windows Servers and other applications installation, maintenance, troubleshooting, security, administration, account management and resolution of software and hardware issues as well as develops new system designs. - Architect Microsoft Windows solutions for both internal...

  • Server Administrator

    1 day ago

    Centurion, South Africa Sisol Recruitment Full time

    we would like to extend an opportunity to all interested candidates to apply for the position of Server Administrator Role.Supports and maintains the Microsoft Active Directory, Microsoft Exchange, Microsoft Windows Servers and other applications installation, maintenance, troubleshooting, security, administration, account management and resolution of...

  • Server Administrator

    2 weeks ago

    Centurion, South Africa Sisol Projects Full time

    Supports and maintains the Microsoft Active Directory, Microsoft Exchange, Microsoft Windows Servers and other applications installation, maintenance, troubleshooting, security, administration, account management and resolution of software and hardware issues as well as develops new system designs.Architect Microsoft Windows solutions for both internal and...

  • Health and Safety Technician

    6 months ago

    Centurion, South Africa NEOC People Full time

    **Role Description**: As a Health and Safety Installer, you are responsible for ensuring the installation, maintenance, and recertification of fall protection systems, adhering to relevant safety regulations and standards. The role involves conducting risk assessments, managing project documentation, communicating with stakeholders, ensuring safety...

  • Entry Level Technician/installer

    2 months ago

    Centurion, South Africa VCOMM CC Full time

    **Technical Job Purpose**: Delivery, Repair and Install of Radios. **KEY RESPONSIBILITIES IN GENERAL** - Increase productivity in the technical section by delivering or couriering radios to clients. - Collecting radios from clients to be repaired by the technical section. - Maintains quality service by establishing and enforcing organization...

  • Installation Support Administrator

    4 weeks ago

    Centurion, South Africa Tracker South Africa Full time

    **Listing reference**: track_001305 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Call Centre and Telesales**Location**:Centurion**Contract**:Permanent**Remuneration**:Market Related**EE position**:No**Introduction**: **Job description**: **Duties and Responsibilities** - Marketing of Tracker to both existing...

  • Senior IT Systems Administrator

    4 weeks ago

    Centurion, Gauteng, South Africa People Dimension Full time

    Key ResponsibilitiesWe are seeking a highly skilled Senior IT Support Technician to join our team at People Dimension. The ideal candidate will have advanced skills in the administration of both Windows and Linux servers, including knowledge of the Microsoft Azure control center. Additionally, they will have experience with SAMBA installation, configuration,...

  • IT Desktop Support Administrator

    5 months ago

    Centurion, South Africa Perfect Placement Recruitment Full time

    Our Client is seeking a young and experienced** IT Desktop Support Aministrator.** **Area**:Centurion, Gauteng (Hennopspark) **Salary**: Market related and 50% contribution to Medical aid of your choice. **DESIRED EXPERIENCE & QUALIFICATION** At least 3 years’ experience in a similar role; Qualifications in IT will be beneficial. **As a junior IT...

  • Group IT Systems Administrator

    2 months ago

    Centurion, South Africa The Tolcon Group Full time

    Main Job PurposeThe Systems Administrator is responsible for the upkeep, configuration, installation, troubleshooting and providing operational support of the organization's computer systems, while ensuring optimal infrastructure and business uptime. These include local area networks (LAN), wide area networks (WAN), other data communication systems and...

  • Linux System Administrator

    5 days ago

    Centurion, South Africa Jobted ZA C2 Full time

    Required skills or relevant experience - Relevant IT Qualification - 3 yrs+ formal Sysadmin / DevOps experience a MUST HAVE - Linux Flavour: Rocky Linux, Centos - Platform Security in general and security scans - Docker - Nagios monitoring setup and maintenance - Server maintenance and software release updates - Ansible for automation (or willing to self...

  • Ops Spec: Database Administrator

    6 months ago

    Centurion, South Africa BCXP Full time

    We are looking for a Microsoft SQL Server DBA with 4/5 years minimum experience to join our team. As a SQL Server DBA, you will be responsible for/but not limited to implementing, configuration, maintenance, and performance optimisation of critical Microsoft SQL Server RDBMS systems. Structure, Grade & Reporting Job grade/level S6 Business Unit Digital...

  • Systems / Networks Administrator (Ops Specialist)

    1 month ago

    Centurion, South Africa Jobted ZA C2 Full time

    Systems / Networks Administrator (Ops Specialist) In office, Centurion Qualifications: - Bachelor's degree in computer information systems, management information systems, or a related field - Certifications such as A+ & N+, MTCNA, ICND1, UBWA, Linux+/LPIC1, Server+, MCSA: Windows Server 2016or their closest equivalents Requirements: - Extensive...

  • Systems / Networks Administrator (Ops Specialist)

    1 month ago

    Centurion, South Africa Network Contracting Full time

    Key responsibilities:-Linux Systems Administrationo Expert-level administration of Debian-based distributions (Ubuntu) and RedHat derivatives (Alma, Rocky).o Provisioning and configuring servers, clusters, laptops, and other devices via the CLI.o Installation and configuration of LOB (Line-of-Business) applications manuallyconfig files (YAML, JSON).o...

  • IT Systems Administrator

    6 months ago

    Centurion, South Africa Shout-It-Now Full time

    SHOUT-IT-NOW believes in a world where youth are empowered to make the best choices for their own health and wellbeing. **SHOUT-IT-NOW OFFERS COMPREHENSIVE, EASILY ACCESSIBLE SERVICES TO THE YOUTH, IN SAFE** **ENGAGING SPACES** SHOUT-IT-NOW uses innovative social behaviour change approaches to effectively engage youth and create demand for our health and...

  • Database Administrator

    4 weeks ago

    Centurion, Gauteng, South Africa BCXP Full time

    Job OverviewWe are seeking a skilled Database Administrator to join our Cloud Platform Solutions team. The successful candidate will be responsible for maintaining a stable and secure production database environment in alignment with predefined standards.Key ResponsibilitiesCompile and maintain the integrity of a Configuration Management Data Base in...

  • Network Systems Administrator

    1 month ago

    Centurion, Gauteng, South Africa Network Contracting Full time

    Key Responsibilities:Linux Systems Administration: Expert-level administration of Debian-based distributions (Ubuntu) and RedHat derivatives (Alma, Rocky) with a focus on provisioning, configuring, and monitoring servers, clusters, laptops, and other devices via the CLI.Windows Systems Administration: Managing and supporting Windows servers in various...

  • Site Manager

    2 weeks ago

    Centurion, South Africa University of Fort Hare Full time

    Site Manager (Mechanical) - Botswana - Mining Industry We are seeking an experienced Site Manager to oversee operations at our mining facility in Botswana. This role involves managing daily activities related to the maintenance, installation, and optimization of filters and crushers used in mineral processing. The ideal candidate will have a strong...

  • Linux System Administrator

    6 days ago

    Centurion, South Africa EQ Plus Full time

    Required skills or relevant experienceRelevant IT Qualification3 yrs+ formal Sysadmin / DevOps experience a MUST HAVELinux Flavour: Rocky Linux, CentosPlatform Security in general and security scansDockerNagios monitoring setup and maintenanceServer maintenance and software release updatesAnsible for automation (or willing to self skill)Bash...